Customer Service Administrative Assistant
Resume:
James Morrison
**************@*******.***
New York, NY 10023
Home 803-***-****
O BJECT I VE : Seeking a challenging, long-term position utilizing my extensive computer skills and
my ability to balance customer service with high productivity
ED UCAT ION : U niversity of South Carolina, Bachelor in Arts and Sciences.
SK I L LS :
• All-star in all Microsoft Suites especially Word, Excel and Outlook
• Expert in EMR system Nextgen
• Knowledge of queue based systems like Turbo Mets
• Sharepoint, Lawson, Concur, ADP
WORK EXPER I ENCE:
E xecutive Assistant to CEO of Jewish Home Life Care N ew York, NY -
04/2014 – 8/8/2014
• Provided first-line support in multiple capacities, including interfacing with diverse external
callers and visitors including CEO’s, board members, government officials and legislators, as
well as interact at various levels of the organization, including finance and clinical operations.
• Understand the CEO’s strategic priorities and be vigilant about ensuring her calendar matches
t hem. Managed and organized a multifaceted calendar of external and internal events;
i ncluding agendas, notes and action items/follow-up.
• Scheduled monthly meetings with our leadership group, as well as weekly meetings with board
members. Coordinated and scheduled travel arrangements, conferences and board activities as
requested by the CEO.
Comprehensive Health Services (C HS),
09/2007 –04/2014
Administrative Assistant New York, NY
04/2011-04/2014
• Worked with our facilities for Morgan Stanley to be H IPAA compliant, coordinated events, data
entry, and maintained the schedule of 6 providers on a daily basis.
• Helped provide temporary staffing, Inventory of clerical i tems, lab equipment and vaccines
• Acted as front desk receptionist, ensured all patients were seen efficiently and with all desired
requirements and paperwork.
Senior Client Service Administrator for CHS. Reston VA
05/2010-04/2011
James Morrison
**************@*******.***
133 W74th St Apt 3C
New York, NY 10023
Home 803-***-****
• Oversaw pre-employment and annual occupational health processes clients.
• Met with VP’s to discuss the challenges our teams are having with each client
• Reported our processes to the client and explained any inefficiencies
D r ug Test Client Service Representative, CHS Reston, VA
05/2009-05/2010
• In charge of overseeing all pre-employment drug screens, for applicants of Department of
Homeland Security
• Efficiency reporting to the client and made sure all staff had adequate time
• Oversaw the processes at each drug test facility making sure they were completed and up to
standards
Client Service Support, CHS Reston, VA
01/2008-05/2009
• Gathered all documentation required for each physical/drug screen scheduled by the call center
• Made sure all packets were mailed out in the correct t ime
• Followed up with each appointment making sure all documents were faxed and reviewed by our
doctors
Call Center Representative for CHS Reston, VA
09/2007-01/2008
• Worked in a call center handling multiple lined phones simultaneously
• Made 100+incoming and100+ outgoing calls per day
• Scheduled drug screens and physicals for applicants of Department of Homeland Security
ACH I EVE M E N TS : CHS has over 1,100 onsite employees across the count ry and I was
a wa rded Employee of the Month in November 2013.
R eferences:
Senior VP of Community Services, JHL – Bridget Gallagher – 212-***-****
James Morrison
**************@*******.***
133 W74th St Apt 3C
New York, NY 10023
Home 803-***-****
Senior VP of HR, JHL – Audrey Wathen – 212-***-****
Morgan Stanley, NP, Lissette Bryce – 212-***-****
CHS Clinical Advisor, Ellen Davis – 732-***-****
Contact this candidate