Customer Service Representative

Sarah J. Lindsey

**** ************ ****, *********, ** 44087

330-***-**** **********@*******.***

Education:

. Completing Business Management degree at Kent State University in

2015.

. Currently enrolled in Microsoft Word, Excel, PowerPoint refresher

courses

. Red Cross CPR certified

. Completed Red Cross course for Medicaid eligible Medicaid Care

treatment.

Work experience:

TruGreen - seasonal Walton Hills, OH

2/14-5/14

Customer Service Representative

. Answered multiline phone system

. Resolved customer concern issues

. Applied payments to customer accounts

. Sold additional services to existing customers

Community Care Givers Cuyahoga Falls, OH

9/10-9/13

Certified Home Health Aide

. All aspects of personal care

. Medication organization

. Banking and personal affairs

Self Employed Cuyahoga Falls, OH

11/03-9/10

Caregiver - Personal Assistant

. All aspects of personal care

. Banking and personal affairs

. Liaison between clients, insurance companies, family members and the

medical community.

Kapp's Lawn Specialist Macedonia, OH

4/00-11/03

Office Manager/HR/AR

. Human Resources

o Interview perspective employees

o Trained new employees

o Managed employee profiles

. Office Manager

o Directly responsible for up to 6 customer service

representatives

o Co-Managed 15 person call center monitoring calls for quality

and accuracy of sales staff

o Liaison between service technician and customers resolving

customer complaints over the phone as well as traveling to the

job site.

o Organized corporate reports daily and distributed them to the

appropriate management personnel

. Accounts Receivable

o Invoiced customers

o Established new collections protocol

o Increased collections from 7% to 21% in less than one quarter

o Contacted customers to make payment arrangements

o Resolved payment issues in regards to customer dissatisfaction

o Received payments and applied to accounts

o Balanced accounts

o Prepared deposits

o Contact person with financial institution

References available upon request

Contact this candidate