Customer Service Technician
Resume:
George Randolph, Jr. Cell # 971-***-****
George Randolph, Jr.
Shenandoah, TX. 77381
Phone: 971-***-****
E-mail: *.**********@*******.***
Career Objective
I am aspiring for a bright and challenging Entry level career in any Technology field, which would enable
me to emerge myself in the trends and technologies of the future.
Education
August 1994 – May 1998 Galveston Ball High School
December 2010 - 2012 ITT Technical Institute
Associate of Applied Science Computer Network Systems Degree
Educational Skills
I have performed adds and changes to workstations, laptops, peripherals, network devices and cabling in
an active directory environment and support of user profiles and devices in active directory. I have
distributed the authorized software which was mainly all versions of the Microsoft Office suite and other
standard packages on equipment running Linux, Windows Server 2003 / 2008, Windows 2000, XP, Vista
& Windows 7 operating systems. Also I can take new equipment or software and quickly learn it, install
it, provide initial training for users, and support it if any changes or issues come up later. I have taken
courses for advanced structured cabling, understanding of computer hardware and software, including
installation, configuration, management, troubleshooting, and support.
TECHNICAL SKILLS
Hardware - HP servers - HP ProLiant, HP ProLiant BL blades, HP ProLiant DL, HP ProLiant ML, HP
ProLiant Scalable Systems, HP ProLiant Micro Server. And multiple desktops, laptops and tablets.
Server Software - Linux, Unix, Fedora, Red Hat, Microsoft Windows Server 2000, 2003, 2008, IIS
VMware ESX server, VMware Player, Microsoft 2003 and 2000 Active directory, Microsoft Exchange
2003 and 2007 and Microsoft SQL, Virtual Box.
OS Software - Windows 9x, NT, 2000, XP, Vista and 7, Linux Ubuntu, Fedora, Ubuntu, open SUSE,
Debian, Slack ware, Gentoo, Cent OS, PC Linux OS, SharePoint and Citrix.
Other Software - Raptor, HTML scripting, Microsoft Office 2003 thru 2010
I have also obtained my OSHA 10 safety card
6014 Almeda Genoa Rd. 77048 TX, Houston Email – *.**********@*******.***
George Randolph, Jr. Cell # 971-***-****
Work Experience
Client Asset Refresh Engineer / Warehouse Associate
Insight Global / HP Enterprise Services / Shell
March 2014 -
I perform data migrations, software imaging, stage laptop and PC assets, data wipes, opening and closing
ticket orders for Shell and on the warehouse side storing, shipping and receiving shell assets as well as
phasing out old assets. Also some basic spread sheet and clerical work.
Installation Technician
Stagelight
January 2014 - March 2014
I have experience with venue renovations and construction, building pipe grids, running light boards,
setting up lights and focus lighting, for theaters, educational intuitions, houses of worship, trade shows
and TV & film.
AV technician
LD Systems
June 2013 - December 2013 (7 months)
I have experience with advance AV rack building, cabling and cable pulls, soldering, projector and
speaker hangs, wall mounting monitor’s and conference table installs, also AMX gear programing and
Polycom installs and some light production.
Imaging technician / manufacturing technician VI
Synova contracted / Hewlett Packard
June 2012 - December 2012 (7 months)
I started out with the company building multiple server types, HP ProLiant, HP ProLiant BL blades, HP
ProLiant DL, HP ProLiant ML, HP ProLiant Scalable Systems, HP ProLiant Micro Server, rack building
and later manufacturing, cabling, and fault testing custom order servers for companies and governments
across the globe and adding OS’s and customer specific software on the servers at HP in CIA (Custom
Install Area) location.
Computer Tech
Office Depot
July 2011 - November 2011 (5 months)
I implemented effective customer satisfaction strategies by identifying and eliminating the root causes of
customer pc and printer problems and I also conducted floor sales of software, PC’s, printers and office
supplies and furniture.
6014 Almeda Genoa Rd. 77048 TX, Houston Email – *.**********@*******.***
George Randolph, Jr. Cell # 971-***-****
Stage Hand Production Tech
Upstage Center
January 2010 - October 2011 (1 year 10 months)
January 2013 - Present
I am performing installation of cables, scaffolding, lighting, audio, projectors and risers for concert
venues. I am also a certified fork driver.
Back-room coordinator / assembly
Wal-Mart
December 2007 - February 2010 (2 years 3 months)
I was responsible for orchestrating receipts of warehouse trucks and managing the process of the
merchandise. Organizing and rotating back stock for easy replenishment. Maintaining cleanliness and
organizational standards throughout the back-room, courteous customer service and communication with
management and store Associates. Unloading the trucks and organizing the products for floor sales.
6014 Almeda Genoa Rd. 77048 TX, Houston Email – *.**********@*******.***
Contact this candidate