Customer Service Sales
Resume:
AMY M ART I N
Parrish, FL 34219
***********@*****.***
OBJECT I V E
Highly qualified and results-driven professional, demonstrating solid interpersonal, communication, and problem
solving skills. Adept at providing exemplary customer service, mentoring other employees, and achieving all company
goals and objectives. Energetic and goal-oriented with an impressive performance record and a well-rounded
background in optimizing internal performance.
SUM MARY OF QUAL I F ICAT IONS
• 16 years of customer service experience with a focus in the hospitality, tourism and health/wellness industries.
• Strong interpersonal skills and keen ability in solution based problem solving.
• Self-motivated and organized professional able to handle demanding schedules, multi-tasking and shifting
p riorities.
• Approachable team leader with experience in mentoring team members with a focus on achievement of company
goals.
• Computer proficiency in Microsoft Office, Breeze, Travis, Lawson, Pro Solutions, Millenium, Medisoft, Office
Hours, etc.
PROFESSIONAL EXPER I E NCE
CUSTOMER SERVICE
• Elemis Spa - M aintained and grew affluent client base through demonstration of exceptional service and
participation in sales and marketing events, educational seminars and community activities.
• Washington Duke Inn & Golf Club – Worked with clients from conception to post event to ensure exemplary
service.
• Body in Balance Physical Therapy - Operated front desk reception by handling all scheduling,
registering, verifying insurance and collecting co-pays including daily data entry into Medisoft.
• Manatee County YMCA - Conducting informative tours, fitness orientations, membership sales to
welcome members and their guests visiting and handling all camper sign-ins and supporting staff during
Summer Camp 2014.
M ANAGEMENT
• Red Leaf Salon and Spa - M anaged operations and directed and trained 25 employees including
overseeing front desk operations, bookings, and retail and treatment sales for over 10 product lines.
• Washington Duke Inn and Golf Club - P lanned, organized and executed events ranging from 15 to 1,000+
a ttendees and served as liaison to all operational departments.
•The Fountains Resource Center - Served as COBRA Administrator and FSA Account Manager and
developed a corporate database for 3,000+ associates for the resource center and their 19 communities.
•National Golf Foundation - M anaged data collection and accounts receivable for the Accounting and
Research department.
SALES & MARKETING
• Elemis Spa - Exceeded monthly retail sales goals by 50%.
• Red Leaf Salon & Spa - I mplemented new marketing initiatives and increased sales and client base.
• Manatee County YMCA - C reated T he Y Footprints to Healthy L iving f i tness department monthly news
board to inspire members with fitness tips, healthy eating ideas and lifestyle changes.
WORK H ISTORY
2011 – Present F itness Attendant/Membership Sales Manatee County YMCA
Parrish, FL
2010 – 2011 Medical Receptionist Body in Balance Physical Therapy Bradenton, FL
2007 – 2010 Homemaker/Childcare Provider
2005 – 2007 D irector of Salon & Spa Operations Red Leaf Salon & Spa B radenton, FL
2004 – 2005 Salon & Spa Coordinator/Aesthetician Elemis Spa Coral Gables,
FL
2002 – 2004 F light Attendant A merican Airlines Miami, FL
2000 – 2002 Benefits Coordinator T he Fountains Resource Center Tucson, AZ
1999 – 2000 Accounting & Research Assistant National Golf Foundation
Jupiter, FL
1998 – 1999 Sales & Catering Assistant Washington Duke Inn & Golf Club Durham, NC
E DUCAT ION/CERT I F ICAT IONS
AS Culinary Arts Johnson & Wales University, Miami, Florida
Cert. Skin Care Facial Specialist Florida College of Natural Health, Miami, Florida
Flight Attendant Certification American Airlines, Dallas, TX
Wellness Coach Certification Y MCA Training, Parrish, Florida
CPR and First Aid Certification A merican Safety & Health Institute, Parrish, Florida
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