Customer Service Administrative Assistant
Resume:
LaWonna Miller
Houston TX *****
Email: *************@*****.***
Summary: Master of Business (MBA) Human Resource Management skilled in: Recruiting,
Organizational Development, Consulting, Strategic planning, and Partnership creation. Policy
interpretation. Project Management. Training and Development. Leadership Development.
Diversity. Employee Relations and Microsoft Office. Excellent Facilitator. Demonstrate problem
solving, Administration Assistant, Management
Work Experience:
RGIS Inventory Area Manager 08/2011- Current
• Supervise a variety of stores
• Lead 8 Supervisors and 40 employees
• New employees training
• Conduct Pre-Inventory Visit with Store Managers
• Complete New Hire Packets and interviews
• Equipment Manager
• Training and Development
Texas Children's Hospital- Office of Development 07/2009- 05/2011
Administrative Assistant
• Assistant to three Major Gift Officers
• Coordinate meetings, travel itineraries, expense report, and tours within the Hospital
• Complete Reports/Queries within Raiser’s Edge, track grant status, PO requisition
• Communicate and work with different departments of Development
• Time Keeper
• Assist with research and coordinate events
• Liaison for Texas Children’s Hospital Volunteers
Prostaff- Texas Children Hospital 07/2008-07/2009
Human Resources- Administrative Assistant
• Coordinate calendars for the Director, Assistant Director and other specialist
• Support the Organizational Development Specialist Team with special projects
• Participating in ongoing development / self-improvement initiatives to stay current with
industry trends and advances in the organizational development field
• Partnering with leadership to accelerate strategy implementation
• Respond to employee questions and concerns
• Ensure compliance with state and federal employment related statutes such as TWC
complaints &, record keeping, etc.
• Create & complete Organizational Development & Employee Relation monthly reports
• Work within the Diversity Department on a variety of projects & implementations
Texas Children’s Hospital- HR Performance Management & Compensation
• Research, analyze, and evaluate proposed salary actions to ensure conformance with
established guidelines and make recommendations accordingly
• Ensure that appropriate job grades and salary ranges are used for all recruited positions
covered by the Compensation Program
• Completed multiple projects
• Review and audit employee files for compensation evaluation
ProStaff 04/2008-07/2008
Supervisor at O’Connor & Associates
• Supervise over 50 customer service representative in a call center environment
• Facilitate organizing special projects
• Facilitate new employee training
• Maintains highly confidential files, and professional contact data.
WPS Global Adjusting Firm 10/2005 to 1/2008
Manager of Human Resource and Organizational Development Specialists
• Overseeing the implementation of a competency model that will serve as a Assisting with
the Talent and Organizational Review process to develop high potential leaders
• Partnering with leadership to accelerate strategy implementation Conducting needs
analyses with business partners and recommending / creating proposed solutions to meet
business challenges
• Participating in ongoing development / self-improvement initiatives to stay current with
industry trends and advances in the organizational development field
• Identify and partner with external vendors to assure delivery and implementation of
services that meet business needs and effectively manage vendor contracts.
• Measure the added value of interventions to ensure delivery of desired outcomes,
improvements in performance, organizational effectiveness and client satisfaction .
• Readiness assessments), engaging senior managers as change leaders (sponsorship),
building awareness of the need for change (communications), developing skills and
knowledge to support the change(education and training),
• Build partnership with companies to support the creation of productive work cultures
Provide internal leadership consultation and leadership developmental coaching
concerning topics such as team structure, team dynamics, processes and performance
• Plan and facilitate strategic planning work sessions for leaders to achieve desired
business objectives
• Assess, design and monitor development plans to provide an opportunity for competency
mastery
• Design and/or facilitate workshops focused on the development of organizational
leadership capabilities
• Develop & recommend policies changes, goals, and objectives for “The Employee
Policy”
• Assisted in the writing of the training manual, and employee manual and well as
marketing material
• Handled employee relations and coordinated programs to build positive team
environment & retention
• Manage recruitment processes for external recruitment
Liberty Mutual 03/2000 to 3/2006
Personal Injury Adjuster & Supervisor of Total Loss Specialist
• Analyze investigative material for liability exposure, coverage, and damages to determine
reserves, and settlement values
• Process recorded statements from the injured party, witnesses, doctors and other relevant
individuals
• Evaluate and process medical bills including interpreting CPT and ICD 9 codes
• Provide direction, control and guidance to Claims Representatives in the investigation
and conclusion of claims.
• Assist in claims investigation to determine liability
• Negotiate directly with insured, claimants or counsel in settling losses
• Provide leadership, guidance, and training to new employees
• Assist in establishing goals, performance, and development objectives
Education:
University of Phoenix Completed 04/2007
MBA (Human Resource Management)
University of Houston Completed 05/1999
Bachelor of Science- Interdisciplinary Studies
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