Customer Service Security Safety

Randolph Brewster

*** ********* *** • Duncanville, Texas 75137

Home Phone 469-***-**** Cell Phone 214-***-****

Email: acfkk5@r.postjobfree.com

Citizenship: USA

Veterans’ Status: 5

Federal Status/Highest Grade: G

Objective:

To obtain a managerial position with a company or agency that can provide a great future with growth potential.

Skills Summary:

Security and program management professional with more than five years experience, excellent oral and written

communication skills, demonstrated interpersonal skills, and proven oversight expertise. Applicant is an integral

member of any staff, able to serve organizational needs in leading and directing projects, delegating and

completing work in a timely manner.

Extensive Security, Program and Supervisory management experience

Training and screening expertise

Self starter who can work individually or with a team

Proven ability to analyze programs and make recommendations for improvement of

productivity and effectiveness

Employment History:

Behavior Detection Officer

Transportation Security Administration (TSA) 04/2009 – Present

Dallas, TX 40 Hr. / Wk

Latisa Kirk 214-***-**** Salary: $56,500

As a Transportation Security Officer Behavior Detection Officer (MTSO BDO) for TSA I:

•Perform passive observation and engage in voluntary encounters with the public to determine whether

individuals may be involved in harmful activities against transportation systems.

•Use seasoned experience and knowledge of the work and governing law, regulations, policy, and procedures,

to independently complete the majority of work without the need to refer issues to a superior for a decision.

Specific duties include:

•Develop an understanding of the anticipated composition of travelers associated with flights or other modes

of transportation, and the behaviors to be expected and assess deviations from those behaviors.

•Assess multiple individuals simultaneously and use defined methods to detect unusual behavior.

•Use established factors to determine whether elevated suspicion exists that might indicate an individual is

involved in harmful activities against transportation systems.

Randolph Brewster, SSN: double click here to insert before applying P age 2

•Refer individuals for additional screening through casual conversation, selectee screening and/or Law

Enforcement Officer (LEO) intervention.

•Work closely with team members to assess individuals and gain more independence as experience in the

work is gained.

•Document identified behaviors as the basis for referrals.

•Prepare incident reports when law enforcement is involved.

•Ensure that superiors are aware of all ongoing activities.

•Perform pre board security screening of persons, carry on and checked baggage.

Supervisor Security Officer 09/2002 – 04/2009

Transportation Security Administration (TSA) 40 Hr. / Wk

Tyler, TX; Dallas, TX Salary: $53,171

Ruby Mitchell 214-***-****

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Job description summary: Manage security screening processes, supervise staff and ensure compliance with

all TSA regulations, rules, procedures, objectives, protocols and directives.

Other Responsibilities:

Administrate 80 to 100 TSA Officers (TSO); brief STASO, LTSO and TSO personnel on TSA warnings,

classified information and directives

Evaluate program logistics, including personnel assessments to accurately gauge needs and

deficiencies; develop and implement training programs to provide adequate training and address

identified needs

Estimate peak and non peak traveler flow and derive schedules accordingly; ensure that workloads are

evenly distributed

Assimilate national directives into regional and target specific policies; collect data as the Airport Data

Engineer and forward it to Washington, DC for evaluation

Interpret directives and manage their practical application; identify objectives, establish priorities and

assign work based on the application of those mandates

Implement employee development programs, approve leave and make recommendations for remedial

actions when needed

Provide direction to technical specialists and ensure that all equipment and systems are adequately

maintained including performing inventory control as the Supply Officer

Inspect facilities for OSHA compliance as the Collateral Duty Safety Officer (CDSO); perform other

human resources duties as needed

Serve as the point of contact for the TSA at TYR airport; draft reports on incidents, needs, assessments

and performance

Accomplishments:

Routinely perform audits to keep supplies under budgetary control

Have successfully delegated work duties to ensure optimum security

Keep communications lines open via verbal and written correspondence

Preboard Screener 05/2002 – 09/2002

Globe Aviation Services 40 Hr. / Wk

Irving, TX Salary: $12/Hr

Dwight Crudcup

Randolph Brewster, SSN: double click here to insert before applying P age 3

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Job description summary: Performed screening of passengers, luggage, carry-on luggage to ensure safety

and that no contraband entered the flight clearance area or aircraft.

Other Responsibilities:

Checked boarding passes and identification to ascertain if special screening was in order

Operated security equipment; maintained equipment and machines as needed

Monitored passengers, alerting security when suspicious behavior was observed

Accomplishments:

Performed customer service duties to help

alleviate any concerns passengers possessed

Prevented contraband and/or dangerous items

or substances from entering the sterile area and/or aircraft

PRIOR WORK EXPERIENCE

07/2001 – 08/2001, U.S. Postal Services, Dallas, TX, Mail Courier

02/2000 – 07/2001, Federal Express, Dallas, TX, Courier

04/1999 – 02/2000, Bowes Management Services, Dallas, TX, Customer Service Technical Specialist

10/1994 – 06/1998, Sears National Credit Issuance Center, Dallas, TX, Processing Manager

EDUCATION

Bachelor of Theology 2007

Southern Bible Institute

Dallas, TX

High School Diploma, Franklin D. Roosevelt High School 1989

Dallas, TX

TECHNICAL PROFICIENCIES

Microsoft Office Suite: MS Word, MS Excel, PowerPoint; Internet Explorer, WordPerfect, Windows XP

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