Customer Service Sales Associate

JESSICA PARROTT

*** ******* **** **. *****: 770-***-****

Jonesboro, GA 30238 Email: **********@*****.***

R E S P I R ATO RY T H E R A P I S T

A top-performing respiratory therapist with more than five years’ experience recently promoted to senior staff. Was promoted to

a shift charge therapist after a year and a half. Master’s degree in Healthcare Administration and Bachelor’s in respiratory

therapy. Expertise includes care and education of adult critical care patients on ventilators. Maintains and secures airways while

assisting patients in understanding their conditions and diagnoses. Team player functions as charge therapist, excelling at

assigning new patients, ensuring promptly updated census, assigning shifts, attending to efficient and effective operation of

daily hospital operations. Utilizes EPIC hospital charting software.

AREAS OF EXPERTISE

Ventilators Patient Quality Improvement Acute Care

Critical Care Microsoft Office Critical Care

Charge Therapist BIPAP, Nitric Oxide, HFOV

EPIC Patient Data Analysis

SENIOR RESPIRATORY THERAPIST EXPERIENCE

Assist in intubations; assign and account for equipment

Act as department liaison; create and implement work assignments

Delegate responsibilities to team members; update and maintain established- & new-patient census

Coordinate use of Nitric Oxide, High Frequency Oscillation Ventilation, BIPAP

CUSTOMER SERVICE E XPERIENCE

Assist adult critical care patients on ventilators; maintaining and securing airways

Assigns new patients and updates hospital staff as to schedule changes

Educates adult patients as to their diagnoses, conditions, and ongoing care

Quarterbacked customer service interactions including merchandise returns, answering inquiries

Coordinated financial transactions, point of sale systems, employee schedules, nightly cash deposits

WORK HISTORY

GRADY MEMORIAL HOSPITAL, Senior Registered Respiratory Therapist, Atlanta, GA 2009 – Present

GRADY MEMORIAL HOSPITAL, Respiratory Therapy Externship, Atlanta, GA 2009

GRADY MEMORIAL HOSPITAL, CRITICAL CARE UNIT, intern, Atlanta, GA 2008

SOUTHERN REGIONAL HOSPITAL, Floor Care Intern, Atlanta, GA 2008

QUIK TRIP, Sales Associate, Decatur, GA 2006 – 2009

GEORGIA STATE UNIVERSITY, Parking Garage Attendant, Atlanta, GA 2007-2009

SAVE RITE, Assistant Front End Manager, Stockbridge, GA 2002-2005

E DUCATION & TRAINING

Master of Science, Healthcare Administration, Kaplan University, Ft. Lauderdale, FL, 2013

Bachelor of Science, Respiratory Therapy, Georgia State University, Atlanta, GA, 2009

Certified: Basic Life Support (BLS); Advanced Cardiac Life Support (ACLS)

AWARDS & DISTINCTIONS

Client Name Resume, Page 2

Dean’s List, Georgia State University, fall 2007, spring 2008

Lettie Pate Whitehead Scholarship, Georgia State University, spring 2008

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