Assistant Vice President
Resume:
Senior *** Farveu Crest . Murphy NC *****
Phone 828-***-**** . E-mail ******@*****.***
Susan Gaynor
Objective
Obtain a challenging freelance editing position
with a professional and respected organization.
Summary of qualifications
Over 14 years of quality editing and
writing service for a Fortune 500
Company.
Outstanding professional,
results-oriented editing and writing for
a variety of written documents and
projects.
Expertise and knowledge of Chicago, APA
and MLA styles.
English teaching experience on the
secondary and college levels.
Professional experience
May 1998 - October 2012 JPMorgan Chase
Columbus, Ohio
Senior Editor
Edited high-level documentation for approval
and use by management and government agencies.
Developed and wrote the Chase Home Lending
Style Guide standards for writing and
formatting of all written customer
correspondence and procedures.
Implemented the use of the Chase Home Lending
Style Guide, including ongoing facilitation of
training for over 1,000 employees.
Wrote and edited over 5,000 departmental
customer letter templates for use by research
departments.
Developed and implemented audit process for
quality review of all research departments'
customer response letters.
Reviewed and edited all scripted KANA email
responses to customers' email inquiries.
Education
Marshall University Huntington, West Virginia
Bachelor of Arts Degree, English and Communications
Ohio University
Athens, Ohio
32 Graduate Hours, English and Theatre
The Ohio State University
Columbus, Ohio
12 Graduate Hours, English and Secondary Education
Marshall University
Huntington, West Virginia
32 Graduate
Hours, English
Graduate Teaching
Assistant
University of
Phoenix
18 Graduate Hours
toward MBA
REFERENCES
Nancy Sterling-Dalton, Vice President, JPMorgan Chase
Bruce Mann, Assistant Vice President, JPMorgan Chase
Ada H. Achmoody, Sr. Communications Analyst (Writer), JPMorgan Chase
Susan Sather, Sr. Ops Analyst (Writer/Editor), JPMorgan Chase
Further references available upon request.
Contact this candidate