Support Analyst

Professional Summary

. Epic certified business application analyst and consultant

. 6 years of experience focused on discovery sessions, design, build,

testing, validation, implementation, maintenance, and support of

Cadence in clinical and HOD areas

. 8 years of experience in physician office scheduling for behavioral

medicine and all facets of diagnostic imaging, OB/GYN, internal

medicine, and walk-in clinic

Core Competencies

. Workflow analysis and design

. Go-live preparation on support

. Cadence and Hyperspace template management

. User security and integrated testing

. Implementation and post-go-live support

. Physician office workflows, including specialty workflows

. Communication skills

Technical Competencies

. Epic Cadence certification

. Epic ADT/Prelude certification (in progress)

. Epic HOD experience

. Reporting Workbench experience

. IDX

. PP+

Professional Experience

TEKsystems @ Mercy Health, Cedar Rapids, IA 2014

Epic Cadence Consultant

. Review, set-up and validation all 2014 Nova Notes for 2014 upgrade.

Including communication with all team members including training.

. Review, access and correct issues from the Mercy "ticket" system

including but not limited to Cadence, Referral, and user security.

. Total Epic Workflow re-build of the Therapy Departments.

o Created additional visit types and associated pools to virtually

eliminate the possibility of scheduling errors.

. Assessed a long outstanding ticket for the Live Active, Live Healthy

program.

o Coordinated meetings with the end users as well as a newly hired

Cadence AC to develop an effective workflow for the capture all

in-patient and out-patient referrals to this program

Alberta Health Services, Canada 2012 -

2014

Epic Cadence Consultant

. Gathered and analyzed data for departmental workflows

. Developed tools used for clinic observations, validation sessions, and

workflow walkthroughs

. Responsible for building departments, providers, visit types, and

questionnaires

. Participated template build and conversion process

. Performed site visits and clinic observations to support the

successful build-out of several specialty clinics using orders and

referrals in Cadence with referral-based visit types, providers, and

scheduling reports

. Mentored and led individuals by providing a thorough knowledge of

Cadence Enterprise Scheduling and Prelude Registration during

conversion preparation, go-live, and post-go-live support

. Built and tested Cadence-specific programming points to enhance client-

specific system functionality at the department and inter-department

levels

. Designed and wrote test scripts for end users

. Led Clinic Observations for 3 Behavioral Medicine Departments and

OB/Specialty Testing

. Led Validation Sessions for approximately 50 end users.

. Guided end users during conversion

. Go Live Command Center support

. Designed Scheduling Questionnaires and configured DAR to show needed

information

ProHealthCare, Milwaukee, WI 2008 - 2012

Business Application Analyst

. Directed technical, build, and implementation support for Cadence SMEs

and users

. Served as Cadence systems analyst, provided Epic Cadence management to

clinical practices and ancillaries, and managed updates to the

provider master files

. Conducted work site visits to gather information to prepare for

implementation of pools, panels, providers, resources, block types,

and reports

. Analyzed business operations, and worked with clinical staff,

department managers, and end users to tailor the system to fit the

organization's needs

. Performed Cadence build for simple and complex departmental

functionality

. Built and maintained SER, DEP, PRC, HDX and PLS records

. Performed integrated testing with the billing applications

. Worked with ADT/Prelude team to ensure successful integrated build

. Performed Cadence build for simple and complex departmental

functionality

. Established visit type naming and numbering conventions;

. Responsible for the build of visit types, panels, pools, blocks,

session limits, DEP and PRC master files, provider templates and

patterns, blocks and provider schedules, and Cadence reports; and

determination of end-user role

. Performed hardware readiness assessments for go-live preparation and

support

. Performed appointment conversion

. Developed and documented complex specialty department workflows and

internal procedures to comply with business standards, practices, and

policy

. Provided post-go-live help desk support

Kimberly Lanagan

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