Customer Service Quality Control
Resume:
Kemar Wolliston
**** *.*. **** **, Sunrise, FL **313
**************@*****.***
CUSTOMER SERVICE PROFESSIONAL/ COLLECTIONS SUPERVISOR
More than 4 years’ successful experience in customer service and support
•
Profile
with recognized strengths in account maintenance, problem solving and
trouble shooting, sales staff support, and planning/implementing proactive
procedures and systems to avoid problems in the first place.
1. Possess solid computer skills.
2. Excellent working knowledge using both IBM and Mac systems;
Microsoft Excel, WordPerfect, Microsoft Word, PowerPoint.
3. Ability to train, motivate, and supervise customer service employees.
4. A team player, acknowledged as “Total Quality Customer Service
Professional.”
5. Develop plan, conduct audits and variance analyses, and
maintain/update accurate inventories.
Increased dollar amount collected by 15% in the last six months.
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Synopsis of Achievements
1. Proactive planning led to notable increase in morale in all departments.
2. Created customer satisfaction survey, drastically reducing potential
problems.
Access Financial 2013
Employment
Present
Collections Supervisor
1. Oversee 15 collection representatives, responsible for
more than 1500 individual accounts.
1. Train and support each collection agent in the recovery
process.
2. Daily audits on charged off and return item accounts.
3. Effectively process and post payments to individual
accounts.
American Van Lines 2010 2013
Account Manager/ Dispatcher
2. Effectively planned and created profitable routes for
interstate drivers
4. Maintain the Com data balance at or below the required
daily average
5. Quickly and effectively solve customer challenges.
6. Maintain quality control/satisfaction records, constantly
seeking new ways to improve the customer service
experience.
Whiddon Rodgers, Ft. Lauderdale, FL 2001
Education
High School Diploma
References Furnished Upon Request
Contact this candidate