Customer Service Administrative Assistant

CHRISTINA E. CHAC

**** ******* ******, ************, ** 19111 • 215-***-**** • **********@*****.***

SUMMARY

** ***** ********** ** * Conflict Clerk, Marketing Assistant, Administrative Assistant, Accounts Payable Clerk,

Customer Service Associate, New Business Analyst and Marketing Representative working within the legal,

technology, healthcare and financial industries.

Extensive experience in high volume in/outbound sales/customer service (100+ calls per day on average).

Named top sales person in both residential/business sales arenas.

Proven ability to manage complex conflict resolution, marketing, customer service and administrative activities with a

consistent track record of meeting or exceeding all performance based objectives.

Experienced at supporting business operations and strategic marketing activities in addition to managing client

relations, maintaining databases and developing efficiency recommendations.

Fluent in English and German and possess technical proficiency in Microsoft Word, Excel, Elite and Lotus.

Areas of Expertise

Legal Administration Sales Support/Marketing Customer Relations

Technical Writing Data Management Administration

Accounts Payable Process Improvement Research

PROFESSIONAL EXPERIENCE

Computer Troubleshooters of Rittenhouse

2013 - Present Marketing/Administrative Assistant

Assisted in establishing retail operations for a new business entity with direct responsibilities

encompassing customer/retail support and general administration.

Supported trade show setup/marketing requirements and performed after show lead follow-

up via telephone and direct mail.

Ballard Spahr LLC

2008 - 2013 Conflict Analyst

Identify and assist in resolving potential legal representation conflicts with internal and

external clients and communication potential conflict remedies with partners/attorneys.

Provide as needed general administrative support, perform database maintenance as

required and produce client reviews as directed.

Computer Troubleshooters of Princeton

2007 - 2008 Marketing/Administrative Assistant

Assisted in establishing retail operations for a new business entity with direct responsibilities

encompassing customer/retail support and general administration.

Supported trade show setup/marketing requirements and performed after show lead follow-

up via telephone and direct mail.

Esquire Solutions LLC

2007 Accounts Payable Clerk (contract position)

Processed daily expenses/accounts payable reports, calculated daily timesheets and

performed weekly payroll calculations.

Sorted and dispersed mail to appropriate departments and provided general administrative

support as necessary.

CHRISTINA E. CHAC

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American Board of Internal Medicine

2006 Customer Service Associate (contract position)

Acted as the initial point of contact for medical board candidates/physicians and processed

physician inquiries relative to board certification status and procedures.

Resolved certification inquiries/issues from potential and existing board

candidates/physicians and maintained physician inquiry information via a daily

correspondence log.

Excellerx

2006 Customer Service Associate (contract position)

Acted as a liaison between Pharmaceutical Management Service Teams and RX Recovery

Teams in addition to maintaining daily contact with medical professionals regarding HIPPA

regulation compliance issues.

Served as Team Leader to RX Recovery Team members and the Pharmaceutical

Management Department concerning HIPPA regulation and compliance issues.

Naulty, Scaricamazza & McDevitt LLC

2006 Data Entry Clerk (contract position)

Updated and maintained databases, assisted with billing/expense information processing and

performed other general administrative tasks as necessary.

Morgan, Lewis, Bockius

1998 - 2005 New Business Analyst (contract position)

Reviewed new business intake documentation for conflict of interest and resolution,

supported attorney billing activities and translated communications from German to English.

Assisted in implementing a departmental logging system and produced efficiency

recommendations relating to daily intake material allocation and disbursement.

Philadelphia Federal Credit Union

1997 - 1998 Member Services Representative (contract position)

Processed up to 150 daily calls, resolved customer service issues and prepared consumer

loan applications for over 100 city organizations.

Reviewed client credit histories, produced loan recommendations based upon client credit

worthiness and advised customers on credit limits and loan alternatives.

RSVP Interviewing

1991 - 1997 Telemarketer (contract position)

Conducted nationwide market research targeting specific groups including business

executives and healthcare professionals.

EDUCATION

Temple University

1996 B.A., English

Philadelphia Community College

1992 AA, General Studies

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