Customer Service Manager
Resume:
Wilmer Booher
Las Vegas, NV 89129
*********@*****.***
Dates Work Experience
**-**** ** ******* *********, Entertainment Benefits Group, Las Vegas,
NV
Worked as a Concierge for all Caesars Entertainment Properties as well as
Hilton
Grand Vacation properties in Las Vegas. Provided guests with the best
available
knowledge of the Las Vegas area as well excellent restaurant suggestions.
Responsible for ticket sales and knowledge about all shows and tours in the
Las
Vegas area. Daily use of company POS system, online time card system,
Microsoft outlook, word and excel. Responsible for daily sales and self-
audit
before making daily drops in the company safe locations.
05-2012 to 09-2013 Logistics Account Executive, Total Quality
Logistics, Cincinnati, OH,
Worked in a very competitive environment on a sales floor
Recruited new customers to the company
Negotiated rates between carrier and customers to get product moved across
the country
Ensured timely pickup and delivery of product to ensure excellent customer
service
Responsible for weekly sales goals being met
Responsible for all personal book of business AR and AR related issues
Extended excellent customer service over the phone to both customers and
carriers
09-2010 to 05-2012 Assistant F & B Manager, Rancho de los Caballeros,
Wickenburg, AZ,
Facilitated hiring process for front of house staff
Coordinated with general manager and liquor representatives to complete a
wine list
Prepared weekly schedules for bar staff
Educated bar staff on cleaning regiments and health regulations
Instructed bar employees on customer service and correct bar etiquette
Trained bar staff on correctly completely the audit which includes closing
multiple credit card machines and cash drawers
Responsible for completing monthly inventory and ordering liquor, beer, and
wine for the property
During dinner service was responsible for running the floor and ensuring
excellent customer service
Consistently received customer service commendations from guests
09-2009 to 05-2010 Bartender, Rancho de los Caballeros, Wickenburg, AZ,
Prepared drinks to order for dining room and bar
Delivered drinks to tables in a timely fashion
Cocktailed for large groups and multiple tables in the dining room
Responsible for completing bar audit, including closing credit card
machines and cash drawers
Responsible for maintaining bar cleanliness
Interacted with guests ensuring customer satisfaction
05-2009 to 09-2009 Bell Porter Iroquois Hotel, Mackinac Island, MI,
Summer
Greeted guests upon arrival to island
Directed guests to hotel
Loaded guests luggage onto bicycle and delivered to hotel
Delivered guests luggage to room
Responsible for greeting every guest at every dock
Trusted to be self-managed and motivated
09-2008 to 05-2009 Front Desk Rancho de los Caballeros Wickenburg, AZ
Checked in guests upon arrival to property
Worked as concierge for guests
Coordinated with all departments on to ensure customer satisfaction
Checked out any departing guests securing all payment necessary as well as
trouble shooting any bill discrepancies
Provided transportation for guests when needed
Received multiple commendations from guests
07-2008 to 09-2008 Bell staff Lead Mt. McKinley Princess Wilderness
Lodge, Trapper Creek, AK,
Directed all members of bell staff in daily instructional requirements
Supervised in loading and unloading of luggage trucks
Collaborated with Bell Supervisor in delivery and pick up of all luggage
Responsible for all pieces of luggage at all times
Investigated and completed any lost luggage complaints
Directed teams of bellmen in luggage deliveries
Professional References
Mr. Rui Pereira, General Manager
Rancho de los Caballeros
1300 Kellis Rd
Wickenburg, AZ 85390
***@****.***
Mr. Kevin Hannon
Total Quality Logistics
4289 Ivy Pointe Blvd
Cincinnati, OH 45245
*******@***.***
Mrs. Tammy Compton
Entertainment Benefits Group
1421 East Sunset Road Suite 4
Las Vegas, NV 89119
********@*********************.***
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