Customer Service Sales

Bill R. Williams

**** ******** ****, *******, ** 38116 901-***-****

*********@***.***

OBJECTIVE

To obtain a responsible position with this company that fosters career growth and development.

EDUCATION

October 2002 Southeast College of Technology (Remington College) Memphis, TN

Associate of Applied Science - Computer Aided Drafting 3.8 GPA

Course Work: Introduction to CAD Computer Operations

Fundamentals of Drafting Technical Math

Civil Drafting Technical Writing

Structural Drafting Human Relations

Mechanical Drafting Project Management

Architectural Drafting Career Development

Speech Communications Blueprint Reading

WORK EXPERIENCE

7/09 – Present AutoZone Incorporated Memphis, TN.

Store Manager

• Daily execution of aggressive goals set by the company.

• Developing the store team using the coaching for success program.

• Ensuring that great customer service is a daily focus.

• Managing payroll and scheduling for profitable results.

10/06 – 3/09 Dynasteel Corporation Memphis, TN

Plasma Programmer

• Programmed a large CNC plasma burning bed laser machine on a daily basis.

• Utilized various software applications such as AutoCad, Pronest Nesting.

• Material takeoffs from customer blueprints to assist the estimation and purchasing departments.

• Created Bill of Materials and Cutting Order to instruct the manufacturing process.

2/98 – 10/06 AutoZone Incorporated Memphis, TN.

Store Manager/Assistant Store Manager

• Managed daily operations of this retail establishment.

• Motivate staff to ensure quality customer service and satisfaction.

• Planned and delegated tasks to reach daily, monthly, quarterly sales goals.

• Responsible for Merchandise Set Displays as selected by the Marketing department.

10/93 - 2/98 Optima Electronic Packaging Systems Tucker, GA.

Machine Operator/Programmer

• Programmed and operated CNC punch press to manufacture products from blueprints.

• Programmed and operated CNC saw used to cut aluminum extrusions.

• Operated shears and press brakes used to cut and bend cold rolled steel.

• Promoted in Jan. 1996 to Sales Department to utilize knowledge of products and stimulate sales.

Inside Sales/Service Coordinator

• Managed several major accounts.

• Involved with all aspects of customer service, order entry, and troubleshooting.

• Interfaced with the Engineering departments to meet customer's special needs.

• Coordinated deliveries and scheduled inbound orders.

Awards and Recognition

• J R Hyde Sr. Award 2010

• Most Improved Shrink Store Manager-FY10 1.30%

• Sales Increase vs LY Award-FY10 20.8%

REFERENCES AVAILABLE UPON REQUEST

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