Customer Service Manager

Carl L Powell

918-***-**** (Cell)

918-***-**** (Cell)

**** * ******* ***

Tulsa, OK 74115

***********@*****.***

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Summary

I have 18 years of experience, including as a Certified Nursing Aide,

as a Waiter and as a Community Support Provider/ Case Manager in

industries including Health Services, Eating and Drinking Places and

Educational Services.

Most recently, I have been working as a Certified Nursing Aide through

Total Medical Personal Staffing Agency.

My skills and experiences include: Calculator, Crisis Intervention,

First Aid, Lesson Planning, Photography, Substance Abuse, Switches,

Teaching, Treatment Planning, Substance Abuse, Education, Cashier, and

Nursing.

I completed my Bachelors of Science degree in Psychology from

University of Phoenix in February, 2013.

Experience

Total Medical Personal Staffing, Tulsa, OK

March. 2013

Certified Nursing Aide

Provided basic patient care under direct supervision of nursing staff.

Checked patients' vital signs. Observed patients. Reported patient

condition to nursing staff. Helped patients with bathing, grooming and

using the toilet. Helped patients get dressed and undressed. Helped

patients with movement, such as walking, sitting, and rolling over.

Helped feed patients. Transferred patients in or out of beds and

wheelchairs. Safely transported patients in beds and wheelchairs.

Maintained patient confidentiality. Certified Nursing Assistant (CNA).

Denny's, Tulsa, OK

Aug. 2004 to Present

Waiter

Took customer orders. Delivered food and drinks to customers at their

tables. Collected customer payments. Memorized customer orders. Checked

in with customers during their meals or drinks. Resolved any customer

complaints and fixed any errors in their orders. Bussed tables.

Answered questions about menu items. Made recommendations to customers

upon request. Worked a cash register. Counted cash and made change.

Greeted and handled customers with a friendly attitude.

Counseling and Recovery Services, Tulsa, OK

Mar. 2005 to Aug. 2012

Community Support Provider/ Case Manager

Provided mental health treatment. Assessed individuals with mental,

emotional, or substance abuse problems. Consulted with other department

providers regarding treatment plans. Dealt with issues relating to

physical abuse, disabilities, behavior management, mental and physical

illness, poverty and unemployment. Maintained adequate working

knowledge of local resources. Referred clients to community resources

for housing or treatment. Visited with clients in their homes or other

meeting places. Assessed and treated individuals with mental,

emotional, or substance abuse problems. Provided crisis intervention

services. Monitored client progress with respect to treatment goals. My

accomplishments included: Received a community mental health award in

2007, numerous stars for going above and beyond for work. Well known in

the community for being an effective advocate for youth. Other

certification(s): Case Manager and Family Support Provider.

Tulsa Public Schools, Tulsa, OK

Sept. 1995 to Mar. 2005

Paraprofessional

Participated in classroom activities under direction of a certified

teacher. Complied with all governmental regulations regarding the care

of children. Observed and evaluated student performance. Implemented

lesson plans prepared by classroom teachers. Instructed and monitored

students. Presented subject matter to students under teacher direction.

Displayed student work in a manner relevant to their eye levels and

skills. Distributed and collected tests and homework assignments.

Provided extra assistance to students with special needs. Met buses and

escorted students to the classroom. Completed timely and accurate

documentation. My accomplishments included: While working as a Para I

was able to maintain a set schedule in working one on one with a

student. Received the Support Personal award while working for the

school district. Knowledge sets include: Adaptive communication

switches for the physically challenged, Balance or gross motor

equipment, Board games, Building blocks, Calculators or accessories,

Computer Based Learning, Desktop computers, Digital camcorders or video

cameras, Educational board games, Educator, Elementary Education,

Emergency first aid kits, Microsoft Excel, Microsoft Word, Overhead

projectors, Plans, Tactile toys, Wheelchairs.

Education

2013 University of Phoenix, OK

Bachelors of Science: Psychology

Graduated from the University of Phoenix on February 16, 2013 and

enrolled into the Masters of Psychology Program. GPA : 3.29, NA

Certifications

Certificate: Case Management, Department of Mental Health, 2007;

Oklahoma

Certificate: Certified Nursing Assistant, Oklahoma State Department of

Health, 2012; Oklahoma

Certificate: Home Health Aide, Oklahoma State Department of Health,

2012; Oklahoma

Technical Skills

Certified in Wraparound 101, First Aide, CPR, Medication

Administration, Cape, MOPI and Sanctuary Trainings. Also familiar with

completing the requirements to bill Medicaid and DMH for services

rendered.

Skills

Calculator, Case Management, Crisis Intervention, Customer service,

First Aid, Lesson Planning, Mental Health, Microsoft Excel, Microsoft

Word, Substance Abuse, General, Switches, Teaching, Treatment Planning,

Substance Abuse, Customer Relations, Directing, Documentation,

Education, Cashier, Nursing, Supervisory Skills.

Contact this candidate