Sales Customer Service
Resume:
Christine (Chris) Schmitz
Dubuque, IA 52002
563-***-**** or ********@*****.***
August 19, 2014
SUMMARY: If you need someone dependable, reliable and personable, please
consider me. Ultimately, I'd like to find a part-time position where I can
utilize my years of experience in the areas administration, clerical,
computer and/or customer service.
WORK EXPERIENCE:
04/15/2011 - Present Box Office Manager
Grand Opera House
135 W. 8th Street
Dubuque, IA 52001
Working part-time, handles ticket sales for all performances at The Grand
Opera House. Balances ticket sales on a daily basis. Coordinates
volunteers and assign them to be ushers, concession and/or House Managers
for the various performances. Works with three other full-time employees
and one seasonal intern for the on-going daily operations of the community
theater/entertainment facility.
08/06/2006 - 7/31/2010 Human Resources Assistant (GS-203)
US Department of Homeland Security
Fort Snelling, MN 55101
Hired Customs and Border Protection Officers and Agriculture Specialists.
Upon receipt of their personnel files, verified that selected potential
individuals had completed all of their pre-employment requirements.
Contacted applicants, if still interested in position offered them a
position in the geological locations available at the appropriate grade
payroll level. Scheduled them in the basic training class at the Federal
Law Enforcement Training Center (FLETC) and notified the duty station of
the pending arrival of the new employee with dates, etc. Enter the
pertinent data into the database and send an acceptance letter to the new
employee reiterating their starting date, Duty Station, Basic Training
Class, and in some cases their Spanish Training Class. Kept current
Agriculture Specialists waiting for funded vacancies, and other reports as
needed. Answer department phones and forwarded to appropriate department
or individual. Retired July 31, 2010 and moved to Dubuque, Iowa.
05/29/2005 - 8/5/2006 Secretary (GS-318)
US Department of Agriculture, Veterinary Services
St. Paul, MN 55101
Coded and entered all timekeeping for 20 veterinarians and field personnel,
kept leave audits, entered and released travel vouchers, entered all travel
authorizations, ordered all office supplies as well as field supplies.
Verified and processed Minnesota veterinarians applying for federal
validation for animals/personal pets traveling out of the US. Handled all
incoming and outgoing mail, filing, distribution of federal forms, compiled
reports and miscellaneous duties as needed.
5/2004 - 3/2005 Office Manager
Strategic Telecommunications, Inc.
St. Paul, MN 55101
Company raised funds for political and non-profit organizations. As office
manager, responsible for all outside services, ie cleaning, maintenance and
recycling. Ordered all office supplies. Handled all correspondence and
proposals for President and 4 Vice Presidents. Scheduled and/or
coordinated all in-house events, including holiday party. Wrote Power
Point Presentations for clients based on Excel File Analysis.
5/2000 - 5/2004 International Sales and Marketing Assistant
MOCON, Inc.
Brooklyn Park, MN 55123
MOCON is an international manufacturing company, designing and
manufacturing permeation instruments and services for package integrity for
the testing and gas detecting. Worked directly with International Director
and an International Sales Assistant and 60+ international distributors on
an almost daily basis by email, telephone and/or fax. Made international
and domestic travel arrangements for distributors coming to the US for
training or MOCON personnel traveling abroad. Developed and Coordinated
1st International Seminar and Training Program in Minnesota. Twenty-five
representatives from around the world spent one week at MOCON. I designed
program, developed the agenda, made airport and hotel reservations, power
point presentations, program booklet. Also set up daytime and evening
schedules. Coordinated with MOCON personnel on training schedules and
content material. Developed and converted all sales literature,
instrumentation, quotations, purchase orders, etc. into formats that could
be emailed around the world. Administrative position in the department
which included but not limited to correspondence, processed export orders,
follow-up, annual pricing structures, record keeping, monthly and quarterly
reports, monthly international newsletter, filing, etc. Also assisted the
domestic sales department as needed. Active on MOCON Activity Committee
scheduling monthly and annual company events.
2/1999 - 5/2000 Assistant Director, Retired and Senior Volunteer Program
Regions Hospital
St. Paul, MN 55101
RSVP is a federal program of the Corporation of National Service but
locally sponsored. Worked with approximately 1300 senior volunteers in
200+ non-profit private and public organizations in Ramsey, Washington and
Dakota counties, placing volunteers based on their skills, desires and
community needs. Met personally with each new volunteer and as many active
volunteers as possible. Also met with each non-profit organizations to
assess their volunteer needs; and follow up after placing volunteers there.
Provided the necessary support information and data for the grants to the
Corporation for National Service, state, county and city which support this
program. Planned annual appreciation banquet for approximately 600
volunteers.
8/1992 - 9/1998 Director, Retired and Senior Volunteer Program
Finley Hospital
Dubuque, IA 52001
Managed one employee and four volunteers in the general administration of
the RSVP Office. This included timely job evaluations and new training as
needed. Worked with 950 senior volunteers in 130+ non-profit organizations
throughout Dubuque County. In 1997 the volunteers contributed over 132,500
hours of service in our community. Interviewed each prospective volunteer
to assess their skills and desires regarding volunteer assignments based on
community needs. Collaborated with location non-profit organizations to
develop and implement volunteer assignments. Wrote grants to Corporation
for National Service, state, county and city as well as private
organizations applying for funds to promote and run the program.
Coordinated annual reports to Finley's Board of Directors. Also served as
Regional Chairperson on the Governor's Volunteer Awards as well as on the
Governor's Commission for Volunteer Service.
JOB RELATED TRAINING: Proficient with complete Microsoft Office Suite
including Word, Excel, Publisher, Power Point and Outlook, Lotus Notes
including Calendar and Goldmine. WordPerfect, dBase III and IV, Inventory
Data Base (FRED), and other miscellaneous processing and database programs.
PROFESSIONAL PUBLICATIONS: Listed in the 1998 National Registry of who's
Who for Community Service.
CERTIFICATION: Volunteer Management Certification, Kirkwood Community
College, 1994
REFERENCES:
Barbara Finch Iowa Governor's Office (now retired)
Phone: 515-***-****
Email: *********@***.***
Reference type: Professional and personal
Karen Slater Sales Manager, Industrial Netting, Inc.,
Phone: 763-***-****
Email: *******@*****************.***
Reference type: Worked with Karen at MOCON
Randy Clark R & D Manager, JELD-WEN
Phone: 541-***-**** x 201
Email: *******@****-***.***
Reference type: Randy was one of the managers at JELD-WEN R & D in Dubuque
Mary Ann Davenport Former USDA Administrative Officer (now
retired)
Phone: 618-***-****
Email: *************@***.***
Reference type: Professional and personal
Joan Mest Volunteer Coordinator for Concessions at The Grand
Opera House
Cell: 563-***-****
Email: *******@*******.***
Reference type: Professional and personal
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