Quality Control Assurance

Michael O. Anderson

423-***-****, **** Lewis Chapel Rd, Graysville, TN 37338 *************@*******.***

Career Summary

Recognized throughout career for being a visionary production leader leveraging in-depth

knowledge of process improvement, quality assurance, consumer satisfaction, workflow to

increase operational efficiency. Solid organizational, communication, and time management

skills. Proven employee management abilities that encompass performance management, payroll,

and workflow assignments. Bringing 15+ years of experience as follows

Key Strengths

Strategic Flow Management

Quality Assurance

Customer Satisfaction

Lean Manufacturing

Process Improvement

Financial Management

Employee Management Processes

Proficient use of MS Office Products

Risk Management

Dedication

Honesty

Accomplishments / Duties

Results-driven with exceptional practical judgment and memory for details with skills

in work flow processes, risk management, lean manufacturing, and team directives.

Expertise in lean manufacturing with extensive scope on process improvement

resulting in reduction of waste and cost savings through steam-lining processes.

Proven track record of meeting and exceeding deadlines with a result of customer

satisfaction.

DeVry University Deans List for academic leader among peers 3.4 GPA

Michael O. Anderson

Alpha Sigma Lambda (Delta Upsilon Omega Chapter)

Professional Profile

Amazon.com Chattanooga, TN October, 2011- Present

Tier 3 Expert Collator, Flow Management Team

• Develop daily flow management and strategies to meet production plans and customer

expectations.

• Responsible for over 180k units per shift that is relative to deadlines. This would include

work for over 600 front line staff.

• Balance the workforce capacity between 4 departments to ensure proper flow of work in a

balanced manner.

• Implemented process improvement procedures for the pick departments.

• Wrote and implemented training guides for new tier1 and tier 3 associates, Area managers

and Operations managers.

• Personally have trained over 30 new Area managers, Flow managers and Operations

manager for this and other facilities.

CCA Chattanooga, TN October, 2009 - 2011

Corrections Officer, Segregation Unit

• Maintained safety and security of the facility of inmates and staff

• Scheduled daily activities in a safe and secure manner with over 260 high level inmates.

• ERT Trained Responder

• Successfully resolved potential harmful situations with outraged inmates that have had

homemade weapons without the use of force and without firearms or protection.

• Frequently called into a situation within the correctional facility to handle unruly inmates,

equipped with a radio and handcuffs only because of my effectiveness.

Universal Building Products Jasper, TN February, 2003 - June, 2008

Michael O. Anderson

Held Multiple Positions

Supervisor Coatings Department

Supervisor Galvanizing Department

Supervisor Shipping Receiving Department

General Manager of Custom Ag. (Sister Company)

• Developed process improvement process to streamline production and quality control.

• Trained and developed subordinate staff to standards of excellence in quality and

productivity

• Streamlined shipping and receiving routes and daily activities to improve flow of

department and inventory control.

• Produced a management style and customer relations within the Custom Ag sister

company to lead to profits. Custom Ag back log at time of my transition into the

management position was 100,000 with virtually no safety stock and not taking on future

orders. Within 4 months gained the back log and committed to more than 160 k of future

work as well as full line of safety stock with no new staff members. Average hours 45

hours a week.

• Provided design and prototypes from start to finish for wholesale and retail customers.

Custom Metal Products Menomonee Falls, WI July, 2001 - January, 2003

Finishing Department Supervisor

• Provided employee training, inventory control, quality control, scheduled workloads in

connection with other department heads.

• Managed employees to lead them to higher quality standards.

• Managed products from the size of a remote control to the crude oil tanks that are on

ships the size of a 3 story building.

• Inspection of products weld specification

Oberlin Filters Waukesha, WI July, 1998 - May, 2001

Michael O. Anderson

Finishing Department Supervisor

Inspection of products, inventory control.

• Learned about ISO 9000 implementation and standards.

• Quality control to spec. with comprehensive inspection.

Auto - Truck Specialties Fort Peirce, FL 1992-1998

Part Owner of Family Business

• Performed customer relations in connection with appointments setting, quotes

and invoicing

• Performed light to moderate mechanic work

• Payroll Management

• Purchase procurement relations

Education

DeVry University October, 2012

Bachelors Degree in Business Administration, Majoring in Operations Management

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