Customer Service Sales

NATALIE MARTIN

**** * ******** ** ****** CA *****

Phone: 415-***-****

***************@*****.***

COMMUNICATION

SKILLS

Excelled in a very diverse school that enabled me to communicate

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effectively with others from different backgrounds

Communicated with customers regarding product information

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Effectively completed a public speaking course and developed tools

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to sucessfully present a topic.

Built relationships with coworkers in order to effectively communicate

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as a team in different retail situaions.

Directed customers to appropriate departments

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Educated customers about company products to increase sales

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Responded calmy and positively to angry customers to difuse tense

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situaions

ORGANIZATIONAL &

CUSTOMER SERVICE

SKILLS

Maintained store visuals for desired store image

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Helped any and all clients to the best of my ability

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Maintained store fixtures to full recovery for store image

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Resolved customer complaints to satisfaction

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EDUCATION

AA T degree in Communications

Completed in Public Speaking, Argumentation, Cultural, Media and

Interpersonal courses.

Expected diploma date : February 2014

EMPLOYMENT

Oct.2012 Jan 2013. Abrecombrie & Fitch, CA

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Nov. 2009 Jun. 2011. Tillys, CA

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ACTIVITES, AWARDS &

VOLUNTEER WORK

Assisted patients as a volunteer at Marin General Hospital

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Awarded a position on the honor list at College of Marin

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Participated in Sankofa Scholars Club

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Communicated effectively with different forms of employment

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Assisted employees as a volunteer of Civic center DA's office

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