Customer Service Representative

JADA WATLEY

Summary

Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.

Highlights

Strong problem solving ability

Accomplishments

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Assistance

Worked with companies such as AT&T and diligently completed all assigned tasks, working overtime as needed.

928 s cypress ave #13, Ontario, CA 91762 H: 323-***-**** C: 323-***-**** ************@*****.***

Experience

inbound call center representative AT&T Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified timeframes.

Education

Associate of Science: Business Management MT. San Antonio College Continuing education in [Business management] License: Cosmetology Marinello Schools of Beauty Certificate: Apartment Management Apartment Association of greater Los angeles

Strong organizational skills

Courteous demeanor

Active listening skills

Customer service expert

Seasoned in conflict resolution

Detail oriented

Microsoft Word, Excel, PowerPoint

08/2003 to 11/2005 los angeles, CA

2016 Walnut, CA, us

2009 Ontario, CA, USA 2004 Los Angeles, CA, USA

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