Account Management Sales Customer Service Business Development

Bryan Miland

*** ********* ***** ******** ** L*V 3N3

416-***-**** ***********@*****.***

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! Over 20 years of Account Management experience (both inside and outside); strengths in business development,

client retention and developing sales strategies to meet the needs of prospective target companies

Solutions Provider to customers’ needs regarding quality, price point, product use, availability, as well as credit

Provider of product and industry knowledge including compliance software available on the cloud

Relationship Builder who has the ability to effectively operate and influence key decision-makers through negotiation

process to close of sale

Excellent communication skills including prospecting, cold-calling, organizational and time-management skills

Computer skills include MS Office, Excel, PowerPoint, MS Access, Business Visions, ACT, Sales Force, Goldmine 7,

Maximizer, Great Plains, and Hoovers

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Employment History

Account and Business Development Manager, National Shoe Specialties Ltd. 2013-2014

• Daily received and processed incoming orders via phone, email and fax. Responded in efficient timely manner

• Cold-called throughout Canada to re-introduce National Shoe, and provided information on new products including

footwear and accessories

• Daily e-mailed product information and wholesale pricing to clients, as well as made follow-up calls to generate new

business

• Daily updated Client Records Management (CRM) to include new contact information which resulted in improved

sales efficiency

• Increased technical knowledge of footwear and 3,000+ SKUs of accessories which National Shoe distributed

throughout Canada by daily review of catalogues and corporate website

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Inside Sales Associate/Business Development, MSR eCustoms, Toronto 2010-2013

• Placed 40-60 daily outgoing cold calls to past clients, as well as new prospects

• Followed-up same with multiple calls and introduction e-mails including product and contact information

• Inputted results and created pending calls list using Gold Mine 7

• Created sales funnels to book discovery calls and on-line demonstrations of products

• As part of sales training, I was responsible for collections and customer service in Administration Department

• Rated “best collections person” in department by my supervisor. Personally collected a 401-day past due invoice

through extensive research into this restructured company, and weekly contact with principals for updates

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Bryan Miland

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Account Manager/Business Development Manager, HCI Ltd., Mississauga, ON 2008-2010

• Tracked new business throughout North America using various bidding websites; discerned bid potential of same

• Submitted quotes to project managers and city purchasing departments

• Increased company’s revenue and exposure with bid responses

• Responded to price and delivery requests through daily interaction by phone and email with HCI’s lighting agents

and representatives throughout North America; timely follow-up on quotes

• Gained extensive technical knowledge required of both lighting and site furniture products

• Travelled to USA to meet with and make presentations to designated agents

• Attended trade shows, both locally and at LightFair International in New York City. Met with our existing dealers, and

initiated contact with new potential dealers

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Co-Owner/Operator, Delcor Interiors Inc., Aurora /Toronto, ON 1995 -2008

A commercial floor and window coverings company which provided customized products and related services

to the financial sector. Major clients included the RBC Financial Group, Scotiabank, TD Canada Trust, the

Municipal Property Assessment Corporation, the United Bank of Switzerland, and more than 30 general

contracting companies across Ontario. Roles included:

• Business Development: New client development, current client relationship management, supplier negotiation

included pricing and product lines, and sales projections

• Inside Sales: Direct contact with clients / facilities managers to respond to needs, provide product knowledge, and

resolve problems

• Customer Service / Order Desk: Incoming sales, order follow-up and problem resolution

• Accounts Payable and Accounts Receivable

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Education/Professional Development

Bachelor of Arts (Graduated), York University, Toronto, ON

Volunteer Experience

North York Harvest Food Bank, North York, ON-Volunteer 1990-1995

• Co-created the Corporate Advisory Board, comprised of corporate executives from the financial services sector. This

successful think-tank board of directors is responsible for corporate fundraising for this charitable organization

• Vice Chair, 1992–1995; Member, Board of Directors, 1990–1995

References available upon request

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Contact this candidate