Sales Customer Service

CLAUDE SCOTT **** Jo Court Dr. • St. Louis, MO

**134

E-Mail: *************@*****.*** 314-***-****

PROFESSIONAL PROFILE

Over 20 years experience in Sales, Regional Sales, Sales Training, Regional Sales Management and

Customer Service; possess extensive knowledge in Marketing Research for Territory Market Creation,

and industrial problem solving through product knowledge and multi-product applications; extremely

good listener, reliable and trustworthy; excellent time management and computer skills, proficient in MS

Word, PowerPoint, Vinsolutions Customer Database and various accounting software; very strong “cold

calling” abilities, experienced in forecasting, hiring, training and development through the team concept;

WORK HISTORY

Substitute Teacher/Teacher Assistant September, 2009 - Present

Early Childhood Center

NORMANDY SCHOOL DISTRICT, Normandy, MO

Independent Chemical Sales/Broker September, 2004 - August, 2009

Sold chemicals and floor care products for various local chemical companies to small and medium sized

businesses, school districts, medical facilities, manufacturing facilities, and municipalities in the St. Louis

Metropolitan Area.

Inside Sales: (Telemarketing)

Telemarketing various industries for appointment scheduling and Customer Service.

Outside Sales – Local:

Chemical Sales to various local industries and municipalities; territory included Missouri regions such as

St. Louis City, St. Louis and St. Charles Counties as well as Alton, Bellville, and Collinsville Illinois.

Outside Sales - Regional:

Created 30 territorial markets (small towns) covering Northeastern Missouri selling chemicals to various

industries (schools, hospitals, housing complexes, and government municipalities); performed market

research, market development, and promotion program development for territory growth; made profit

projection by contribution approach forecasting (accounting); developed manufacturing, and service

industries by devising a call list and executing marketing plans according to the specific industries

operation and/or buyer behavior; developed territory strictly by cold calling and sales program

development.

Territory: Columbia, Keytesville, Jefferson City, St. Peters, Chilicothe, Booneville, St. Charles

Foristell, Moscow Mills, Fulton, Wentzville, Troy, Hermann, Monroe, Warrenton, Blue Springs

Significant accomplishment:

100 New Accounts Sold in 6- Month Period (No Leads or House Accounts Furnished)

Major Accounts Sold: (Cold Calling):

U-Haul Corporation St. Louis County Corrections Districts

Numerous School Districts Columbia School Districts

Fulton Street Dept. Hospitals

Nursing Homes

St. Louis City Corrections Jefferson City School

Account Executive (Outside Sales) June, 2003 – August, 2004

NATIONAL CHEMSEARCH, Irving, Texas

Chemical Sales in the metropolitan area covering St. Louis City, St. Louis County, Alton, IL,

St Clair County, IL, Madison County, IL, and Jersey County, IL

Senior Account Executive January, 1998 – May, 2003

PITNEY BOWES CORP., Copier Division, St. Louis Branch

Trained/Supervised (4) Outside Sales Representatives in Protected Territories.

Office Equipment Sales to Various Types of Businesses and Corporations

Significant accomplishment:

• Most New Accounts Sold of 8 Sales Representatives (See Awards)

• Increased Territory Sales by 40% by “Canvas Cold Calling”

Compared to Previous Year’s Sales

• Highest Profit Margin per machine by “Value Selling Techniques”

Major Accounts Sold:

Hale Irwin Golf Design (National Company

Account) BJC Health Systems

Opinions Incorporated - National YWCA Head Start Program

Survey

Senior Account Executive Insurance Agent Investment Broker June, 1990 – December 1997

THE GUARDIAN LIFE INSURANCE COMPANY, St. Louis, Missouri

Sold Life Insurance, Health Insurance, Disability, and Retirement Products

to businesses and individuals.

Significant accomplishment:

• Qualified for and attended Home Office School (New York City)

• (For Exceeding First 6 Month Quota)

• Most Insurance Lives Sold in Agency (204 in 12 Month Period) among 20 Agents

• Most Consistent Monthly Production in the Agency (See Award)

• Annual Persistency Award for Business Retention (Among 20 Agents)

Insurance Broker (Life and Health Insurance) June, 1989 – May, 1990

Accounts Payable Franchise Finance June, 1978 – May, 1987

THE SEVEN-UP COMPANY

Clayton, Missouri

Checks Disbursements to National Vendors and Bottlers

EDUCATION

Bachelor of Science - Managerial Economics/Business Administration

Washington University – St. Louis, MO Full Time Student - June, 1987 – May, 1989

Part-Time Student - January, 1980 – May, 1987

Additional Experience:

FBLA- Treasurer Volunteer: Members Production Club (Charity) – Treasurer

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