Customer Service Medical Assistant

Julie Negron

**** ***** ***** ****** ************, PA 191**-***-***-

**** **********@*****.***

Objective

To obtain a position within your company that will utilize my skills as well as

contribute to your business.

Skills Summary

Bilingual - Spanish Multitasking Team player

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Type 65 wpm Customer Service Front-Office Operations

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Telephone Etiquette Fast Learner General Office Skills

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Professional Profile

FRONT DESK AGENT

• Greet guest when they enter hotel in a professional matter.

• Made welcome letters for guest arrival, checked guest in and out, issued room keys;

Pamphlets; discount cards as well as make arrangements for transportation.

• Compute bills, collect payments, make changes for guest, order supplies from vendors.

• Billing follow up via email and telephone calls, process advance deposits, make 48 hour

Confirmation calls, post payments.

• Keep lobby and common area cleaned and stocked, make coffee throughout the day for lobby

area, make deliveries of continental breakfast between 6am to 10am.

• Arrange for champagne, flowers and chocolates for VIP guest.

• Contact guests regarding overdue account balance, complete daily check list, attend meetings.

• Maintained the position as group billing coordinator for one year, daily bill review for in house

groups.

RECEPTIONIST/MEDICAL ASSISTANT

• Answer multi telephone lines, schedule appointment as well as confirm appointments.

• Making sure patient information was kept confidential, record keeping, filing.

• Greet patients in a professional matter, make sure billing for patient is correct and filed.

• Take vital signs and temperature, record information in patient’s chart, check patients chart

and give doctors background information on patient.

• Prepare and clean room for the patient’s visit, assist doctor if needed with patient visit.

Employment History

THE INDEPENDENT HOTEL – Philadelphia, PA 7/2011-1/2014

Front Desk Agent

LOEWS HOTEL – Philadelphia, PA 4/2005-4/2009

Front Desk Agent

PHILADELPHIA HEALTH SERVICES – Philadelphia, PA 1/ 2000-1/2004

Receptionist/Medical Assistant

Education

Medical Assistant/ Phlebotomist – Thompson Institute 10/1994-06/1995

MastBaum AVTS – High School Diploma/General Studies/Medical Records 09/1990-06/1994

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