Customer Service Representative

Bianca Martinez

**** ** ** ***, ***** Fl ***** * 786-***-*****

*********@*******.***

Objective

Assistant with strong interpersonal and organizational skills with a great ability to multitask in a

variety of responsibilities. Seeking an opportunity with a dynamic organization where I can

contribute my past experience. Prioritize with aptitude and at the same time, to be challenged and

given the opportunity to learn and grow within the company.

Admissions Clerk/Skills

• Reception and phone skills

• Medicare/Medicaid

• Coding: CPT & ICD-9

• Medisoft, Edge Med, and Med Ware

• Insurance Verification

• Administrative Duties

• Bi-lingual English and Spanish

• Microsoft Office: Word, Light Excel, and Light PowerPoint

Education

Fortis College Miami 2012-2013

Associates Degree in Medical Office Administration

Southwest Miami Senior High 2007-2012

High School Diploma in General Studies

Experience

Miami Joint Restoration Center 2014-2014

Front Desk Checkout Clerk

• Greeting and registering patients in the facility

• Verifying patient demographic information

• Insurance Verification

• Fax patients rehab Dr consult notes

• Answering/Transfering Calls

• Scheduling Appointments

• Verifying appointments

• Filing

• Answering phone calls

• Maintaining medical records

• Explaining procedures to patients

• Scan insurance verifications

• Scan hospital reports consult/discharge

• Billing and collecting payments

• Cash log

Advanced Arthritis And Rheumatology 2014-2014

Mercy Hospital

Front Desk Administration

• Greeting and registering patients in the facility

• Front desk

• Insurance Verification

• Scheduled appointments for patients

• Create new patient EMR charts

• Verifying patient demographic information

• Collect copays/deductibles

• Confirmed appointments

• Apznswer/transfer phone calls

• Fax and Scan pt reports, rx, labs, results

Ambulatory Diagnostic Center 2013-2014

Front Desk Admissions Clerk

• Greeting and registering patients in the facility

• Insurance Verification

• Cash Log

• Answering/Transfering Calls

• Scheduling Appointments

• Verifying appointments

• Filing

• Answering phone calls

• Maintaining medical records

• Creating new mammogram charts for patients.

• Explaining procedures to patients

• Reading Reports

• Billing and collecting payments

• Cash log

• Assisting in having medical procedures approved by insurance

• Verifying patient demographic information

Dr. Anays Santana 2012-2013

Medical Administrative

• Front desk

• Billing and Coding

• Insurance Verification

• Filing

• Accounting

• Scheduled appointments for patients

• Create new patient charts

• Collect copays/deductibles

• Confirmed appointments

• Answer/transfer phone calls

Dominos Pizza 2012-2013

Cashier

• Customer Service Representative

• Prepare pizzas, pastas, sandwiches, breads

• Cash handling

• Maintain clean environment

Office Depot 2011-2012

Cashier

• Customer Service Representative

• Cash handling

• Restock office supplies

• Maintain clean environment

References

Jackie Morris 954-***-****

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