Customer Service Sales

Althea N. McBride

**** *. ****** **. *** *

Los Angeles, CA. 90016

213-***-**** (Cell); 323-***-**** (HM)

*************@*****.***

OBJECTIVE

. Seeking a position that will allow me to utilize skills, customer

service knowledge, abilities and education to enhance company

productivity and success at an executive level.

SUMMARY OF QUALIFICATIONS

. Proficient Administrative experience for over 2.5 years.

. Possesses excellent interpersonal, analytical and operational skills.

. Excellent communication, organizational, research, and follow-through

skills while prioritizing multiple tasks in a fast-paced environment

. Computer Skills include: iOS, Windows, Linux, MS Word, Outlook, Excel,

PowerPoint, and Access.

. Provided administrative support including copying, faxing, mail

handling, and supplies management.

EDUCATION

Spelman College, Atlanta, GA., Awarded Bachelor of Arts degree, May

2012

Major: Political Science. Major GPA 3.0/4.0

HONORS AND AWARDS

. Spelman College High Honor roll, Academic Excellence: 2010, 2011,

2012.

. National Junior Honor Society: Lifetime Member

. National Honor Society: Lifetime Member

. WWAHS (Who's Who in American High School) -Lifetime Member

CERTIFICATION

California Security Guard Card - id number: 1866562 expires May 2016

COMPUTER SKILLS

Daily use in Microsoft Windows, Access, Word, Excel, PowerPoint,

Outlook, Publisher, and Internet; Experienced in web design, editing,

computer programming, filing, processing and creating documents.

WORK EXPERIENCE

Sidley Austin LLP

February 2006 - August 2008

555 West 5th St., Los Angeles, CA. 90013

Position: Intern/Executive Administrative Assistant

. Managed communication between attorneys, clients, courts and third

parties.

. Managed all executive level administrative tasks including scheduling

meetings and conference calls.

. Handled sensitive and confidential information with discretion.

. Maintained client files and information relating to pending cases for

attorneys and top executives.

. Distributed firm materials to prospective clients.

. Edited legal documents, correspondence and presentations.

. Interpreted and applied pertinent laws, rules, policies, procedures,

and directions for attorneys and executives.

. Established and maintained cooperative and effective working

relationships with executives, staff, and the public

. Maintained subject files, and a library of legal publications

Nordstrom June 2008 - Sept

2008

189 The Grove Drive, Los Angeles, CA 90036 June

2011- October 2011

Position: Sales Associate

. Ensure that each customer receives outstanding service by providing a

friendly environment, which includes greeting and acknowledging every

customer, maintaining solid product knowledge and all other aspects of

customer service.

. Maintain an awareness of all promotions and advertisements.

. Assist in floor moves, merchandising, display maintenance, and

housekeeping.

. Assist in processing and replenishing merchandise and monitoring floor

stock.

. Grow brand sales by developing and maintaining relationships with

customers across departments

. Work as a team player to ensure each customer receives the best

service possible

. Ensure sales goals, including sell-thru and volume, are met each

season through effective communication with the department and store

. Work with the department manager and Visual to ensure that

merchandising and presentation meets the brand's image standards

. Identify future opportunities to grow the brand's business through

events and promotions

. Build and maintain strong relationships with vendor and internal

partners to promote brand awareness, address product needs, and meet

business goals.

First A.M.E. Church April

2004 - August 2008

2270 South Harvard Blvd, Los Angeles, CA 90018

Position: Videographer/Audio Technician

. Assessing the acoustics of the performance area and assembling and

operating the necessary equipment;

. Consulting with producers and performers to determine the sound

requirements;

. Selecting, positioning, adjusting and operating the equipment used for

amplification and recording;

. Applying technical knowledge of sound recording equipment to achieve

the determined artistic objectives;

. Recording sound onto digital audio tape or hard disk recorders;

. Monitoring audio signals to detect sound-quality deviations or

malfunctions;

. Maintaining and repairing sound equipment.

. Training Staff on assembling, preparing and setting up equipment prior

to filming, which may include tripods, monitors, lighting, cables and

leads, and headphones;

. Mentor trainees on how best to shoot a scene, explaining the visual

impact created by particular shots;

. Providing effective solutions to technical issues

. Skilled repairing and maintaining equipment;

Universal Protection Services

February 2014 - July 2014

6311 Romaine Street, Los Angeles, CA 90038

Position: Security Professional

. Driving and foot patrol of interior and exterior areas of assigned

locations

. Report suspicious activities and persons, Check for unsafe conditions,

hazards, unlocked doors, and security violations.

. Compose accurate reports regarding incidents and informational

requests. Write detailed narrative reports.

. Respond to emergency situations requiring security assistance

. Access control through an admittance process

. Write and review letters and memos, Review and edit outgoing documents

. Screen visitors and client employees in an efficient manner in order

to expedite or bar their admittance to the site or facility

Contact this candidate