Customer Service Data Entry

Kimberly Jones

*** ****** ** - *******, ** *****

**********@*****.*** - 903-***-****

Want to be part of team where my skills and knowledge can be utilized to be a help to people in need.

WORK EXPERIENCE

LVN field nurse

Cypress Home Care - Paris, TX - June 2008 to January 2010

Field nurse, Observe condition of patient in home setting, provide personal care and dressing wounds,

performed lab test, and collect specimens, and administered vaccines or medication according to physicians

orders, educate and counsel patients and families regarding medical procedures, diagnoses, treatment and

medication, orientation of new nursing staff in field setting

LVN Field Nurse

Millennium Home Care - Paris, TX - April 2006 to May 2008

multiple duties

LVN Nurse

Paris Regional Medical Center - Paris, TX - August 2005 to April 2006

Assessment of patient status, administered meds, maintain patient charts and confidential files, educate

patients and families on healthcare needs, conditions and options, performed clinical tasks according to

hospital policies

Customer Service Representive

Pierson-Fendley Insurance Agency - Paris, TX - November 2001 to June 2004

Insurance quotes, renewals, billing, payments, and customer service

Case Manager

North Texas Youth Connection - Paris, TX - October 2010

Oct 11, 2010 Data entry in STAR database, responsible for subcontractors billing, handle incoming crisis

calls, maintain positive relationships with agencies such as CPS, school districs, law enforcement and

juvenile probation, order all office supplies, maintain confidentiality of all files, referrals for program, attend

local community meetings, new employee training, subcontractor training, case management, monitor and

manage files, advocate for youth and families, provide intake/assessment services as well as the development

implementation of action plans. Coordinate referral from all sources, home visits for intakes, outreach, shelter

emergency call, plan and facilitate a youth life skills group in schools and and other youth agencies. Universal

child abuse and prevention.

EDUCATION

Associates in Science in Nursing

Paris Junior College - Hugo, OK

License Vocational Nurse/ Office job only in Nursing

Rivercrest High School - Bogata, TX

ADDITIONAL INFORMATION

Experience of 4 years in Crisis assessment and Child Abuse Prevention and Early intervention.

Profound ability to observe a client and recognize the case.

Great communication and interpersonal skills.

Certified Parent Educator

Computer Skills

• Data Entry Terminal (PDT, Mainframe Terminal, etc)

• EMail Software (Outlook, Thunderbird, etc)

• Internet Browser (Internet Explorer, Firefox, etc)

• Peripheral Devices (Scanners, Printers, etc)

• Presentation Software (PowerPoint, Flash, etc)

• Spreadsheet Software (Calc, Excel, etc)

• Word Processing Software (Word, WordPerfect, etc)

Language Skills

English - Excellent ( Read Write Speak )

Additional Skills

LVN

Driver's License

Class C - Standard Driver's License

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