Sales Customer Service
Resume:
Laurie L. Elkes
**** ***** **** **** **. *****
***********@*****.***?
OBJECTIVE
To secure a challenging management position offering opportunities to earn
advancement based on my contributions to the company.?
SUMMARY
Passionate and dynamic professional with proven results and over 25 years
of selling and training experience. Demonstrated leadership excellence by
the recruitment and development of exceptionally engaged and accountable
teams which satisfy customers beyond expectations, creatively merchandised
products to maximize profit margins, and achieved gross sales in the top
25% of the business unit.
PROFESSIONAL EXPERIENCE?
Brighton Collectibles
Key Holder
November 2012 - Present (2 years) Tampa, FL
Accountable for assisting in the day to day operations of a 1.7 million
dollar leather handbag and jewelry retail establishment including visual
merchandising, recruiting, training and retaining top store talent,
inventory and shrinkage control, and the strategic initiatives to attain
P/L targets detailed below.
.Developed high performance teams; provided world class customer service;
exceeded financial performance goals (14.3% comp increase FY 2013, 7.1%
comp increase YTD FY 2014)
.Personally accountable for consistently contributing 25% of stores overall
sales every month
.Developed private afterhours promotions: Girlfriend parties, VIP
appointments and events, Partnered with local charities for philanthropic
events (contributing more than $45,000 in additional business 2013-2014
YTD)
.Hand chosen by Home Office to be a guest speaker at regional and country-
wide seminars for increasing stores handbag sales by 41%
Honors: National Handbag Contest winner July 2013 and May 2014
Cole Haan
Handbag Specialist
July 2012 - November 2012 (4 months) Tampa, FL
Responsible for the training and development of the sales team specializing
in handbags. Created daily incentives to motivate team to increasing
sales.
.Excelled in customer and employee relations; Possessing superior
communications skills and able to resolve problems quickly
.Increased handbag sales by 77% from previous year in only 4 months
.Recruited by Brighton based upon sales results
Avon
Sr. Executive Team Leader
February 2009 - June 2012 (3 years, 4 months) State of Florida
Responsible for recruiting, training, and developing highly engaging teams
focused on selling and increasing the movement of product. Focused on
business development through marketing strategies, sales meetings, and
promotional events. Created motivational strategies and contests to
inspire team and encourage product movement.
.Lead team to become the highest volume of product moved in the Florida
Market (produced over $1,000,000 in sales per year)
.Established promotional events: Hosted fashion shows bringing in more than
500 attendees, Participated in trade shows, vendor fairs, and bridal shows
to generate new business, Partnered with local small boutiques to lunch new
product lines.
Honors: President's Club Sales Member 2009-2012, Circle of Excellence Award
2009-2012
PROFESSIONAL REFERENCES
Amy Flori - AVON Products, Inc. ~District Sales Manager (New York, New
York) 813-***-****
Jordan Ray - Brighton Collectibles - Store Manager (Wesley Chapel, Florida)
Martha Malott - Brighton Collectibles - District Manager (Tampa, Florida)
Expanded resume' and additional references available
Contact this candidate