Charles L. Smith
**** * ******* *** #**** ( Dallas, Texas 75201 817-***-**** (
*******.*********@*****.***
Business Manager
Dedicated and skilled business professional with a versatile administrative
and sales support skill set developed through experience in sales, customer
service, and property management.
Exceptional problem solving skills to assist employees thru day to day
operations and assess current obstacles to create solutions to improve
operations.
Key Skills
Office Management Report & Document Budget Preparation
Teambuilding & Preparation CAM Student
Supervision Marketing Strategy Conflict Resolution
Staff Development & Development Specialist
Training Accounts Payable/Receivable Expense Reduction
Policies & Procedures
Manuals Bookkeeping & Payroll
Experience
Capstone Real Estate Services 2010-2014
Property Manager
Multi-site Manager consisting of 330 units managing a staff of 8 employees.
Results:
Achieved and maintained 95% occupancy on both sites in a struggling high
crime infested market.
Thoroughly execute the company's goals, policies and procedures at all
times in a professional matter.
Responsibilities include: resident file compliance, budget completion,
owner's weekly and monthly reports, payroll, accounts payable, accounts
receivable, marketing, employee training, inspect property daily, inspect
make ready units, resident council meetings, vendor compliance, overall
resident satisfaction and expense control for both sites.
Orient, train and coach staff members. Trained and directly responsible
for the promotion of two employees.
Decreased property expenditures 20% by implementing standardized ordering
procedures and proper maintenance training.
Software used: Onesite-Nexus Payables-Real Page Screening-Blue Moon-
Sharepoint-Outlook-Word-Excel.
American Home Mortgage 2009-2010
REO Assistant Closer
Coordinated the preparation of final closing packages, functioned as
primary liaison to closing office attorney and ensured a consistently
efficient and timely close. Results:
Earned a reputation of producing high-quality work and task completion in a
timely manner.
Responsibilities included: support in finalizing closing documents,
research POA's, process all related documents, contract review to ensure
accuracy, assist with final closing process.
Time Warner Cable- 2008-2009
Installation Tech
Responsible for installation of cable, internet and phone lines. Precise
experience in wiring. Worked well independently and with others.
Apple Apartments 2007-2008
Property Manager
Property Manager consisting of 208 units managing a staff of 4 employees.
Results:
Increased occupancy from 86% to 95% occupancy within 60 days of employment.
Delinquency was reduced to less than 1%.
Responsibilities included: resident file compliance, credit screening,
employment and rental verifications, manual water posting, owner's weekly
and monthly reports, payroll, accounts payable, accounts receivable,
marketing, employee training, eviction filings, process move-
outs(FAS/SODA), inspect make ready units, leasing, overall resident
satisfaction and expense control.
Software used: Rent Roll-Switched to Onesite-Blue Moon-Resident Check-Word-
Excel-Outlook.
Harlem Entertainers 2001-2005
Professional Basketball Entertainer
Professional basketball entertainer .
Travelled nationwide on tour entertaining the public at scheduled events
year-round.
Education
Redlands Community College- El Reno, Oklahoma 1995-1997
Undergraduate Study
University of Science and Arts of Oklahoma- Chickasha, 1997-1998
Oklahoma
Major- Psychology