Sales Customer Service
Resume:
J. Brian Walther
Marietta, GA 30066
*************@*****.***
SUMMARY
A focused and client- oriented sales professional with over 18 years
experience and a proven track record of surpassing sales goals. Ability to
prospect and manage customers in a highly competitive and changing
marketplace. Strong emphasis on communication, training and problem-
solving. An intelligent, flexible and creative salesperson. Proficient at
Microsoft Office Suite.
Key skills include:
Product Presentations Marketing New Products
Customer Service and Train New Clients on Current
Relationship Development Platform
PROFESSIONAL EXPERIENCE
Wells Fargo Home Mortgage
Home Mortgage Consultant
2013-
Evaluate applications and guide borrowers through the mortgage process.
Establish relationships and referral sources. Follow through on leads and
potential clients. Coordinate with loan processors and underwriters.
. Organize strategy meetings with business partners to maximize
referrals and sales.
. Continually contact clients and referrals for increased
opportunities.
. Provide expert consultation and aggressively solicit referral
sources.
SouthCrest Mortgage
2012
Loan Officer
Discuss customers' needs and loan options to help them save money and get
the loan that best suits them.
Guide the customer through loan application, processing and closing.
Develop referral relationships.
. Increased loan production by 200% in 5 months.
. Organize sales strategy meetings with business partners to maximize
referrals and sales performance.
. Continually contact clients and referral sources for increased
opportunities.
Paramount Residential Mortgage Group
Account Executive
2011- 2012
Initiate new mortgage broker clients in the State of Georgia. Responsible
for networking, building, and maintaining customer relationships. Assist
clients with product scenarios, growth strategies and troubled files.
. Identified conflict resolution tactics that eased tensions and
promoted stronger business understanding and relationships.
. Improved sales efficiency using presentations, hands- on coaching and
competitor knowledge resulting in a growth in loan production.
International Profit Associates
Senior Area Manager
2009-2010
Sell Business development and analysis to business owners. Organize
presentations to show owners the benefits of third party analysis. Work
with sales support and training supervisors.
. Revitalized sales territory. Doubled sales in two months.
. Helped implement marketing strategy. Improved client penetration.
CMG Mortgage
Account Executive
2008
Introduced "Home Ownership Accelerator" program. Trained brokers and
consumers on the
details and benefits of the program. Participated in online real life
scenario demonstrations.
. Grew sales using hands- on coaching and competitor knowledge.
. Managed communication to brokers regarding pipeline status.
Chase Home Finance
Account Executive
1993- 2007
Solicited and managed a customer base of 75- 100 brokers, banks and
correspondent lenders.
Kept expenses within budget and submitted reports on time. Implemented new
product rollouts, promotional facilitation and ongoing customer
relationship support.
. Doubled customer base and sales volume over two years by prospecting
for new clients and developing customized presentations, increasing
revenue 60%.
. Met sales goal and consistently achieved "Circle of Excellence" and
"All Star" loan production level. Top 10% in customer satisfaction.
. Organized sales strategy meetings with business partners to maximize
cross- sell potential, which increased overall sales performance.
. Improved sales efficiency using PowerPoint presentations, hands- on
coaching and competitor knowledge resulting in a growth in loan
production.
. Facilitated training classes and conferences for mortgage education
and to highlight bank products enhancing customer loyalty.
. Identified conflict resolution tactics that eased tensions and
promoted stronger business understanding and relationships.
. Formed an e-mail communication and marketing network consisting of
news, trivia contests, reminders and market information.
EDUCATION AND PROFESSIONAL TRAINING
BS, Business Management, Indiana University Bloomington, IN
1986
Six Sigma Sales Training
Dennis Black and Associates "Needs Based Selling"
Series 7 Securities License 1987
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