Software Manager

*** **** ****

Sarver, PA *****

(***********@*******.***

Cell phone: 724-***-****

Gail Mrozinski

Objective: To work with customers in a consultant capacity to provide support in accomplishing

their company goals. To gain employment that would utilize my diverse skills: Consulting,

Network Administration, Project Management, Process development, Organizational, and

Accounting.

Professional Experience March 2006 to Present- KPM Herkules USA

IT Manager

IT Project management

IT Project Implementation and Ongoing maintenance

Network Administration

User Support

Disaster Recovery Implementation

Upgrade, migration and maintenance of all software

packages.

Research and advise on latest software instrumental in

assisting with daily business

Travel to German parent company for cooperation on

projects.

Daily network support and projects done independently

Projects at KPM

1. ERP Migration – analyzing current

procedures, developing new procedures

according to the capabilities of the software.

Planning and implementing costing and time

keeping procedures. Working with software

developers to customize new modules for

Labor Reporting and Job Costing.

Administered and developed procedures for

Document Management System within ERP

software. Hardware setup and configuration,

software maintenance and troubleshooting,

user training and support. Currently

developing procedures for site to site VPN

synchronization with a parent company. (3 year

project- Moved from Global Shop Solutions to

proALPHA )

2. Payroll Migration - Researched, planned and

implemented a new payroll system to work

with a new ERP system. Worked with

software vendors to integrate payroll, ERP and

time keeping. Developed processes and

procedures for the new software. Trained and

supported users.

3. Autodesk Migration - Worked with vendor to

Integrate Autodesk products with the ERP

system. Currently planning a migration from

Synergis Adept (document management

system) to Autodesk Vault. Vault will be

integrated with the Document Management

System within ERP system. Developing

processes and procedures for drawing releases

and revisions.

4. Email migration - from 3rd party POP3 mail to

in-house Microsoft Exchange 2007 server.

Collaboration of Calendars, Global Address

books, ActiveSync, Mobile Phone Access,

security and Exchange database redundancy.

Increased email proficiency by 50%. Reduced

the risk of lost data by 100%.

5. CRM Migration - CRM (GoldMine) from a

client/server configuration to a Terminal

Server/ Remote Access for outside Sales

division. Synchronization of individual laptops

and databases was cumbersome and often

failed. Evaluated, planned, and implemented

the migration. Implemented a training program

for users on procedures for using the Terminal

Server environment.

6. Migration of a workgroup network

environment to a Server Domain environment.

Using Microsoft products, Windows Server,

Microsoft ISA server, Microsoft Exchange,

Symantec Backup and Corporate Antivirus

Software.

7. Researched, planned and implemented

network/software environment for a resort.

Including property management software,

restaurant software and phone systems from

ground up. Also planned wiring layouts,

switch configuration and interfacing software

packages.

January 2002 to 2012 – LCM Computing Solutions,

Inc. Sarver, PA 16055

President and Founder

Design, Install and Support Customized

Microsoft Networks

Troubleshoot network and hardware problems

both on site and on line

Design on-going maintenance strategies for

customer networks.

On-site training and support for Microsoft

Products, some Accounting software, and

maximizing the use of the network.

Customize hardware specs and quotes

Develop and Implement Disaster Recovery

Plans

Design and Implement Virus Protection

strategies

Marketing and Advertising

All Administration and clerical duties.

LCM Projects:

1. Founded a consulting company of my own.

Worked on my own for 10 years building a

diverse customer base. Advised, developed,

and implemented business processes and

procedures for customers. Installed,

maintained, trained and supported a variety of

software packages. Worked with 3rd party

vendors to support customers.

October 2000 to January 2002 – Wolf Consulting, Inc.

IT Consultant

Install and configure Local Area and Wide Area

Networks

Install and configure Windows Server, and Small

Business Server

Install and configure Proxy, Terminal, Exchange,

ISA Server and IIS Server

Install configuration for connectivity to custom

Databases using SQL

Install and configure Dial Up Connections, DSL,

VPN, Outlook Web Access, NetMeeting and PC

Anywhere

Install and configure Symantec AntiVirus Corporate

Edition software

Maintain networks for many customers with many

different network environments.

Troubleshoot network problems

Troubleshoot hardware problems

Give on-site and phone support to customers

On site training for Microsoft products

Monthly maintenance on servers and workstations

Repair hardware when necessary

Dec. 1999 – October 2000 ComputerEase

Network Specialist

Install and configure Local Area Networks and Wide Area

Networks

Install and Configure Microsoft Small Business Server

Install and Configure Terminal Server

Virtual Private Networking

Troubleshoot network problems

Technical support onsite and on line

Custom build, repair and configure PC’s

Web Site Development

Troubleshoot PC problems

Mrozinski Masonry Construction - (Family

owned business)

Office Manager, Accountant, etc…….

Education Computer Learning Centers, Inc. Pittsburgh, PA

February 1999 to December 1999

Network Engineering Technology and Administration

diploma

G.P.A. 4.0

Butler County Community College Butler, PA

Accounting

G.P.A 4.0

Gannon College Erie, PA

Accounting

Certification

MCSE, (Microsoft Certified Systems Engineer) since 1999

Microsoft Registered Business Solutions Partner

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