Business Analyst/Support
Resume:
Brenda J. Rosser
Memphis, TN 38125
E-mail: ******.******@*****.***
OVERVIEW
Experienced senior analyst and team player valued in multiple Fortune 100
companies. Skills include data analysis, application support, and solution
development with mainstream ERP environments in manufacturing and corporate
environments. Intangibles consist of organization, integrity, and
sustained high performance in pressure situations.
SKILLS SUMMARY
Data Analysis MS Excel
JDE Model N
Project Coordination Account Management Amtech
Synapse
Application Support Data Validation
Concierge Live WorkF low
Callidus Software MS Word SAP
/Customer & Material Master Accuplus
PROFESSIONAL EXPERIENCE
FEDEX, Memphis, TN
Mar 2014 - Present
Sales Programs & Events, Business Analyst/Contractor
. Troubleshoot user issues with the Concierge Live business application.
. Interact with business partners and/or IT staff to gather and document
information related to requirements and/or software testing.
. Gather information from multiple sources and independently sorts low
to medium complexity business issues to recommend appropriate
direction.
. Analyze business processes and associates them to software
deliverables.
. Develop and/or execute test scripts against requirements.
. Draft and review documentation in compliance with the FedEx global
development process.
. Develop and/or maintain a business model that reflects current
processes and business rules.
ROCK TENN, Olive Branch, MS
Aug 2013 - Mar 2014
Pre-Pricing Specialist
. Manage and process all requests for quotations (RFQ's) in a timely
basis.
. Create new item standard cost estimates and any required re-pricing of
current items due to changes from original specifications
/requirements in Kiwi ESP or changes in manufacturing processes from
earlier quotes .
. Utilize the Pricing Excellence tools to develop and provide pricing
guidance for the Business Unit management team to include: Pocket
Price / UOM, Cost to Serve / UOM, Rebates & Discounts / UOM, Freight /
UOM, and Total Invoiced Price / UOM.
. Create and interprets monthly pricing and tracking reports.
. Define, documents, and communicates margin improvement opportunities.
. Obtain tooling and farm out costs, as required.
. Review National Account quote data as requested by the National
Account Business Analysts.
BARRETT DISTRIBUTION CENTERS, Memphis, TN May 2013 - Aug
2013
Account Manager
. Ensure timely order processing through electronic downloads or data
entry of customer orders.
. Prepare Bills of Lading and shipment documents for outbound shipments.
. Ensure timely processing of inbound receipts through electronic
downloads or data entry of faxed/emailed ASN's.
. Update and maintain customer item files.
. Accurate and timely billing for each customer for receipts and
services performed as outlined in the customer contract.
. Serve as liaison between all internal departments and the customer.
. Respond to service failures and inquiries in a prompt and professional
manner.
MEDTRONIC, Memphis, TN
2010 TO 2012
Process Excellence/Contractor, Project Coordinator (Sept 2012- Dec 2012)
. Determined sales rep and sales order assignments.
. Reported sales compensation data and process sales structure
submissions to corporate.
. Validated and tested sales compensation plans.
. Participated on special projects/ad hoc analyses.
. Performed manual adjustments analysis, tracking, and maintenance.
. Reviewed compensation adjustments and maintenance requirements.
Process Excellence/ Contractor, Associate Accountant (Dec 2011- Feb 2012)
. Processed monthly commission payments for selected compensation plans
or employee groups.
. Verified accuracy of supporting commission documentation from other
departments and research issues related to commission adjustments.
. Used Incentive Compensation Management software, SAP and/or Access,
Excel to calculate compensation information.
. Partnered with various functional areas as needed on projects related
to commissions processing, analytics and sales structure.
. Prepared and distribute standard and ad-hoc reporting and analysis for
sales personnel and other business partners.
Sales Operations Finance/ Contractor, Spinal Pricing & Rebate Analyst (Nov
2010 - June 2011)
. Facilitated the gathering of updated customer information from field
managers; compiled data into master file to be used in annual price
increase process.
. Updated customer information in the SAP to ensure proper
classification of group and individual hospitals.
. Provided assistance with contract setup in Model N (revenue management
software) via activation of programs, which allowed proper maintenance
of rebate payment statuses.
. Aided with processing rebate payments that was not due or paid outside
of the Model N application.
International Paper, Memphis, TN
1998 to 2010
Project Analyst (2006 - 2010)
. Executed strategic SAP data and process improvements for up to 14k
customers as an Analyst on the Data Quality and Collection Project
Team.
. Worked with Order to Cash Process Teams to determine customer master
data requirements and mapping of legacy system data to the SAP
Operating Model.
. Developed and executed data quality improvement plans for each
business in the scope of SAP Project.
. Ensured project development teams received accurate, timely data by
performing data cleansing and enrichment processes for data
conversions.
. Identified processes and technology for sustaining the quality of data
post implementation.
. Designed, developed, and improved upon existing data quality rules to
support manual and technical master data conversions using Data
Quality documented methodology and data standards.
. Collaborated with subject matter experts in gathering and executing
business requirements for SAP.
. Partnered with technical resources in translating business
requirements into multiple databases, such as Access, Crystal
Reporting, Data Flux, and SQL.
Business Systems Analyst (1999 to 2005)
. Provided PaperPro application support to various business users while
maintaining a high level of customer service.
. Developed resolutions as a team member to enhance system applications,
such as order processing, inventory management, paper machine
scheduling, and price maintenance.
. Coordinated training opportunities for clients and team members in
order to increase their productivity and achieve personal development.
. Provided timely support to internal customer service teams,
distribution centers, paper mill customer service, and sales force
teams, which enabled all to fulfill tasks and deadlines.
. Identified and addressed root causes for system issues to enable users
in performing their assignments.
. Gathered and created product and customer reports for internal and
external business users.
. Worked as a team member on the system deployment of customer data
after the Union Camp acquisition.
. Represented the support team at departmental and managerial meetings.
Account Manager (1998 to 1999)
. Managed the Supply Chain process for assigned Envelope accounts.
. Researched and resolved discrepancies to ensure accurate invoicing and
customer satisfaction.
. Forecasted and maintained accurate levels of customer inventory in
order to avoid service deficiencies
. Initiated constant review of orders and sales inquiries while building
rapport and providing the clients with superior product and service
resolutions, as needed.
. Interacted with product management to brainstorm new product
introductions and creative sales strategies.
EDUCATION
AAS Degree, Mid-Management Technology/Banking
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