Customer Service Sales

Noha Saad Labib Youssef

*** ****** ***, ****** - *****- USA

Cell:+1-732-***-****

**********@*******.***

Professional objective: Demand Planning Manager / Business Development

Manager

Summary of Qualifications: Expertise in the areas of:

* Planning and Forecasting/Demand * Reporting, Statistics and Analysis

Planning * Marketing Research

* Customer Service Management * Budgeting

* Project Management

* Logistics

Employment Experience:

Ansell Health Care - NJ -USA

NA Demand Planning Manager (US and Canada) from

2/2012 - till: present

Responsibilities include overseeing the forecast analysis process using

MLE, defining inventory strategies to support customer service and cash

flow targets, purchasing finished goods from the client's internal and

external suppliers, identifying opportunities for supply chain process

improvement, and leading implementation activities. The primary focus is

to meet customer requirements through close collaboration with Sales,

Marketing, Distribution, Manufacturing and Customer Service.

. Lead the consensus forecasting and requirements planning process

. Use MLE and data warehouse to optimize forecast accuracy, manage

inventory and minimize customer backorders

. Prepare reports which analyze and assess out of stock and other

situations which impact customer service

. Work with the packaging facility to set priorities for production and

shipment.

. Work with finished goods supply sources to set priorities for production

schedules and shipments.

. Develop annual inventory budget proposal and justification

. Manage inventory to meet customer service and financial goals

.

Heineken International -Egypt

4/2008 - 11/2011

Commercial Demand Planning Manager

. Develop and maintain the sales plans (Yearly & 3 Years plan).

. Manage the commercial planning to set monthly targets by SKU/channel,

forecast & promotion activities.

. Responsible for the goods Transportation suppliers (choosing, issuing

contacts and analyses their performance).

. Coordinate with Marketing, Finance, Supply Chain and Production for

implementing the sales strategies.

. Develop sales tracking, reporting and monitoring tools for all sales

segments.

. Collect and analyze all the consumer, customer insights in order to drive

customers and consumers strategies and plans to maintain competitive

advantages.

. Manage all sales reports, and handling the automation of these reports.

. Manage customer service department.

. Work with company retailers, wholesalers and key accounts to prepare

insights opportunities and business review for their business.

. Implemented SAP in the Sales warehouses.

. Responsible for the Demand part of the monthly S&OP process.

Commercial Demand Planner (1/2006 to 4/2008)

. Develop demand forecasts (operational forecasts) at multiple levels of

aggregation for multiple time horizons as part of a demand planning

function.

. Review historical sales trends, research demand drivers, prepare forecast

data, develop statistical forecast models, and evaluate forecast results.

. Coordinate cross-functional research activities to reconcile significant

variances and refine the forecast model to reflect updated sales and

marketing assumptions.

. Interact with sales, marketing, and customer finance to understand demand

forecast drivers.

. Utilize a collaborative and consensus approach by working with Sales,

Marketing and Customer Finance to obtain and ensure that current and

accurate information is used for demand forecasts.

. Use and maintain the Demand Planning software as the primary forecasting

system tool.

. Provide input to the Supply Planning organization in developing inventory

strategies on existing items, new products, and product phase-outs.

. Monitor the P&L performance of the segment and identify areas of revenue

opportunities.

. Monitor stock levels to ensure constant product availability and evaluate

distribution and coverage per unit.

. Allocated product during inventory/ production constraints.

. Analyzed trends using Nielsen and MMRB data to provide support and focus

to the Sales Organization during planning cycles.

. Reported trend analysis on actual sales vs. plan, depletions, brand

growth, market share, pricing index, pack mix, NPIs and products

distribution.

Commercial Projects & Budget Manager (1/2005 to 1/2006)

. Analyzes monthly department budgeting and accounting reports to maintain

expenditure controls.

. Directs the preparation of regular and special budget expenses reports.

. Consults with managers to ensure that budget adjustments are made in

accordance with program changes.

. Reviews operating budgets to analyze trends affecting budget needs.

. Examine budget estimates for completeness, accuracy, and conformance with

procedures and regulations.

. Adopts statistical methods and tools in order to reach solutions for

specific problems.

. Coordinate, monitor, track and ensure all consumers programs are within

company policy and procedures.

Special Projects Achieved:

. Manages special sales projects from initiation to implementation (i.e.,

implementing the Lotus notes program).

. Responsible for a customer Master Data system (reviewing and updating).

. Evaluate the competitors' performance, conduct research and analysis to

prepare comprehensive reports.

. Evaluated the current WS contracts, changed the conditions, prepare the

new contracts.

. ISO policies and procedures project: Reviewed the Policies and Procedures

of the company and work very close with other departments in preparing

the policies and procedures for each company function.

Business Analyst and Statistician (1/2004 to 1/2005)

. Assists the commercial Chief in organizing and directing the collection,

processing, analysis and publication of statistical data on various

subject matter relevant to the economic and social conditions of the

country.

. Supervises subordinate staff performing statistical routines related to

the compilation and presentation of statistical data and helps resolve

problems encountered.

. Designs worksheets, table formats, charts and supervises their

presentation.

. Designs survey questionnaires and data collection instruments for the

collection of primary and secondary data.

. Documents methodologies and procedures used in the compilation and

analysis of data, as well as data sources and limitations of estimates

and guidelines for their use.

. Applies statistical techniques and methods in the processing and analysis

of data.

. Designs and/ develops or applies standard classification systems and

promotes their use as part of the coordination function of the

statistical service.

. Prepare operational analyses and reports.

. Implementation of data collection and analysis systems for the stores.

Asec Cement Company 10/

2003 - 4/2004

General Manager Assistant

Administration and secretarial duties

. Composing all the internal and external correspondences in English and

Arabic.

. Develop and maintain professional filing system.

. Assist with special events planning.

JW Marriott Hotel 7/2001

- 9/2003

Opening Group Project Team

Ghabbour Auto (Hyundai, Mazda, Scania, Volvo agent)

7/1997-5/2001

Data Analyst

. Deliver KPIs, department management information and trend analysis, as

directed by the Head of

Operations, for tactical and strategic decision making and to support the

annual business planning.

Education:

2010 Master of Business Administration MBA - Arab Academy for

Science and Technology

Major Marketing- accredited institution in the United

States with a total US semester credits 32 hours

1997 Bachelor degree of Commerce - Ain Shames University -Major

Accounting - accredited

Institution in the United States with a total US semester

credits 133.5 hours.

2006 Licentiate of Arts - Cairo University (accredited college)

English Translation Department

Languages: Proficient in English and Arabic, both writing and speaking

Computer Skills:

Word, Excel, Access, PowerPoint, Key User SAP and Oracle

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