Customer Service Representative
Resume:
JESSY MILLO
***************@*****.***
SUMMARY
High performing General Manager/Administrator with over 10 years of experience leading large projects and teams.
Launched and managed a successful Construction-based company, achieving annual sales of up to $100k net. Able to
communicate effectively with Reps from a variety of different major business functions. Process-oriented leader with
strong attention to detail.
CORE COMPETENCIES
• Manager
• Systems Deployments and Upgrades
• Purchasing and Budgeting
• Service Level Monitoring
• Vendor Collaboration and Management
• Hiring, Training, and Coaching
• Partner Contract Negotiation
• Administrative duties
• Customer Satisfaction
PROFESSIONAL EXPERIENCE
July 2013- Februar 2014, Dade County Clerk Of Courts, Hialeah, FL
CP3 Clerk Traffic Division/ Domestic Violence Division/ Civil Division
• Work with multiple different programs such as Spirit, iNovah, Qmatic entering data for Defendants and clearing
out status of dispositions for Traffic and Criminal cases.
• Work with money, taking in payments that are due for either court cost or citations and making sure cases are
closed out according to regulations and state laws.
• Giving the best customer service possible in guiding defendants in which would be the best way to be able to
handle their current status with the courts.
• Morning audits to make sure payments have been cleared and rung in a correct manner and fixing any errors
before sent out to the main audit office.
December 2011-Febuary 2013, 1Saleaday.com/ Octagon Commerce, Miami Lakes, FL
Supervisor
• Worked with multiple different programs such as EBay, Newegg, Buy.com, Swagbucks.com, entering data for
each company and paying attention to detail to make sure every label was printed in accordance as to where and
in which manner is should be sent out
• Applying correct weights and structures into programs such as Dazzle, UPS World ship, Seller Cloud, and
Teapplix in the back end of the programs with time and security sensitivity
• Also managed 10+ employees to make sure work was done in a timely and efficient manner as well as made sure
everyone was on the same page in program updates and training
• Kept up with schedules change and timesheets where up to par
January 2010 – March 2011, Phone Info Corporation, Cooper City, FL
Supervisor/Customer Service Representative
• Took care of multiple customer needs throughout the day, processed customer requests
• Contacted customers on follow-ups regarding certain situation
• Worked on schedule analysis courtesy calls to customers to remind of payments due
• Audited with certain programs, daily traffic reports on incoming calls
January 2000 – January 2008, Sanchez Construction, Miami, FL
Administrative Assistant / Assistant Manager
• Ordered supplies, created work schedules for employees, payroll, contacted customer for follow-ups on contracts
• Took care of multiple phone lines, processed customer orders, billed customer orders, added and logged invoices
into computer system, took care of some of the accounting in the office and filed all the paper work throughout
the office
• Updated and secured that all the customer information was up to date in every aspect
• H.R. and trained all new incoming employees
ADDITIONAL SKILLS
• 50wpm, Microsoft Word, Excel, Outlook
• UPS Worldship
LANGUAGES
Bilingual; English and Spanish with excellent communication skills in both
REFERENCES
Will be given upon request
Contact this candidate