Customer Service Sales Associate

***** ******** ******, *** ***, Chilliwack, B.C. 604-***-****

Professional Profile

• •

Developed strong customer service Fluent in reading, writing

skills from working at Staples and and speaking Punjabi and

interacting with customers. English.

• •

Gained experience working in a team- Gained valuable experience

oriented environment during time as a working Olympic-sized

T2 Accounting Clerk. events and became

• comfortable working in big

Efficient problem solving skills

crowds.

gained from 4 years in Guest

Services.

Professional Experience

T2 Accounting Clerk (Co-Op)

Canada Revenue Agency, Surrey, B.C.

April 2013-August 2013

Responsibilities:

• Worked 6 different workflows and gained time management skills through

working them daily.

• Followed up with clients via telephone when clarification was needed regarding

their request.

• Reviewed corporate accounts and made necessary changes based on judgment

and discretion.

Guest Services Representative

Abbotsford Entertainment & Sports Centre, Abbotsford, B.C.

2009-Current

Responsibilities:

• Scan tickets by using electronic scanners.

• Check tickets and accreditation at access points.

• Assist guests with finding their seats and other facilities within the building.

Event Intern

Abbotsford Entertainment & Sports Centre, Abbotsford, B.C.

2011-2013

Responsibilities:

• Assisted manager in performing walkthroughs of the venue prior to an event

to ensure that guests have a great experience.

• Worked closely with promoters to ensure that they were satisfied and addressed

any issues that arose.

• Observed settlement at the end of the night to see how costs are managed and

how fees are divided amongst the venue and promoters.

Sales Associate

Staples Business Depot, Chilliwack, B.C.

2007-2008

Responsibilities:

• Assisted customers regularly with their questions and inquiries regarding

products.

• Worked cash till during busy periods and gained experience using interact,

credit cards and cash.

• Maintained product and merchandise, while arranging items to look presentable.

Volunteer Experience

Event Services Host

2010 Winter Olympics

Feb 12th- Feb 28th, 2010

Responsibilities:

• Checked accreditation in media section to ensure only media members came

through.

• Worked with security to ensure guests went through x-ray machines one at a

time.

• Assisted international spectators with their questions regarding Canada and B.C.

Event Services Staff

Hockey Canada Cup of Sledge Hockey

Feb 24th - March 1st, 2009

Responsibilities:

• Granted media, VIP’S and athletes access to restricted areas by checking

accreditation.

• Scanned tickets as guests arrived to the venue.

• Helped guests with finding designated seats and monitored aisles.

Education

Bachelor of Arts Degree

Political Science Major/Criminal Justice Minor

University of the Fraser Valley

• Completed Bachelor of Arts Degree majoring in Political Science and minoring

in Criminal Justice with a G.PA. of 3.26.

• Successfully completed additional upper level English, Business and History

courses.

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