Sales Functional Consultant
Resume:
Pashupati Modgalya
E-mail:************@**********.***
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OBJECTIVE
Seeking a challenging and rewarding opportunity in the field of Consultancy
which recognizes and utilizes my true potential while nurturing my
analytical and technical skills
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Work Experience
. Aug' 10 till date with Tata Consultancy services Limited as SAP CRM
Functional Consultant
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PROFILE
A result-oriented, dynamic go-getter with 4 years of functional experience
in SAP-CRM, Sales, Middleware SAP CRM Consultancy, SAP Web UI, Post
Implementation support and Team Management. looking to join a progressive
organization
that has need for Senior CRM Functional consultant and offers opportunities
for advancement.
Currently, associated with Tata Consultancy service Limited, as a SAP CRM
Functional Consultant and successful in building relations with clients/
end users resolving critical and high priority problem areas and delivering
on customer commitments.
. Working on an implementation project which includes configuration,
customization of CRM loyalty management
. Creation and owner of Functional design. Functional Design includes
Enhancement and Interfaces
. Creation of Business process document and Business rules.
. Performed Functional Unit testing, System Integration testing, Defect
testing and Security Testing
. Worked on CRM 7.02 system (EHP2 upgrade) and on various Interfaces.
. Experience in configuring and customizing the key core concepts of SAP
CRM including CRM Master Data, Base Customizations
. Exposure to Middleware setup and configuration, B-Doc monitoring,
scheduling jobs, creating adapter objects filters and error analysis.
. Successfully resolved many incidents by the users and also have worked on
many RFC defects.
. Suggested various measure for Incident reduction and got nominated for
Six sigma
. Worked during Go Live and hyper care period for China, Germany & USA
. Resourceful and analytical, allowing for effective problem solving
. Strong decision making and judgment skills
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Professional Exposure
Tata Consultancy services Limited
Client: Owens Corning
Duration: Aug 2010 till date
Role: SAP CRM Functional consultant
Working on Implementation of SAP CRM loyalty management as a SAP CRM
Functional consultant which includes creation of Functional design,
customization, creation and Execution of test scenarios
. Worked on Functional Design Preparation and documentation.
Functional Design includes Enhancement and Interfaces. Functional
owner of various Functional design
. Requirement Gathering and Analysis for Functional Design. Created
Test conditions and Test script for various enhancement and
Interfaces.
. Mapping of Functional Design in Blue print tool.
. Involved in creation of Business Process document
. Created Business rules for various Functional documents and also
updated Functional designs for various enhancements(Functional
Description, system flow diagram, Test conditions)
. Configuration, customization of CRM loyalty management
. Working on loyalty programs & marketing campaigns that aim to
improve acquisition of new customers and retention of existing
customers
. Created test scenarios, test cases and test data.
. Worked on Functional Unit testing for Interfaces.
. Executed test scenarios for security testing and have logged
defects in HP ALM tool
. Executed end to end Test scenarios for System Integration Test
1,SIT2 & SIT3
. Created and worked on various defects logged in HP ALM tool
. Worked on Web-services and batch templates
. Executed test script related to Business partner(Org merge, data
cleansing)
. Worked on Idocs by checking the status of Idocs and resolving
issues if the Idocs are in Error state.
. Resolving issues that arrive on a daily basis in the area of SAP
CRM - Sales and Middleware.
. Successfully resolved many incidents by the users and also have
worked on many RFC defects. Suggested various measure for Incident
reduction.
. Knowledge of customizations in Business Partner Processing,
Organizational unit, Organization profiles, Partner determination
procedure and Transaction processing in sales.
. Worked closely with the solution architects in developing new
solutions for the defects raised and new enhancements.
. Worked during Go Live and hyper care period for China, Germany &
USA
. Exposure to CRM WEB UI concepts.
. Performed Middleware setup between ECC and CRM system.
. Performed client copies for different system present in SAP
Landscape.
. Worked on various aspects of Middleware: Monitoring inbound
queues, outbound queues and BDocs to ensure synchronization
between ECC and CRM system.
. Worked on post go-live issues: Handling incidents related to order
blocking in Middleware
. Actively monitoring the system during MDM loads and making them
aware of the erroneous B-Docs and suggest the required actions.
. Scheduling of Batch Jobs and doing regular middleware monitoring
for all the systems.
. Initial load of customizing data,
. Pricing customizing load and condition load. Replication of
condition tables.
. Creation of adapter objects, sites, subscriptions, publications
etc.
. Scheduling of Batch Jobs and doing regular middleware monitoring
for all the systems.
. Request downloads of Knowledge base objects (KEDB) for
configuration materials.
. Doing extension of materials to different sales org, distribution
channel for testing purpose.
. Doing testing of basic sales and service scenarios after the
release of every service pack.
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Educational Profile
Bachelor in computer Application From IGNOU
Completed MBA from IMT Ghaziabad waiting for result
Technical Skills: MS DOS, Windows, MS Office, Photoshop & Internet
Applications
Personal Dossier
Date of Birth : 13th Aug 1986
Nationality : India
Languages : English, Hindi.
Preferred Location : Open
Expected CTC : Negotiable
Hobbies : Watching Movies, surfing Internet,listening Music
Professional References
Available as per request.
[pic] PLACE : New Delhi
DATE
(Pashupati
Modgalya )
Contact this candidate