Project Manager Customer Service
Resume:
Robert Xavier Bailey
Albany, GA 31705
Phone: 229-***-****
Email:***********@***.***
Dear Prospective Employer:
As a young seasoned professional with over 25 years of organizational skills in increasingly
responsible roles, I am confident I can make valuable and immediate contributions to your
organization. Throughout my career, I have demonstrated keen leadership skills and a successful
track record formulating, executing and delivering effective business solutions. I have extensive
experience in the following areas:
Multiple Project/Program Management
Business/Process Analysis and Improvement
Marketing & Innovation
Executive Level Collaboration & Support
Strategy and Global Business/Technical Solutions Delivery
Enterprise System Implementation and Distribution
The enclosed resume illustrates my strong consistent record of performance in a variety of
positions, most recently working as the Sr. Project Manager for Kimberly-Clark and Habitat for
Humanity, International and as the Associate Vice-President and Chief Information Officer for
Albany State University. I also have over 15 years’ experience with The Coca-Cola Company
primarily supporting Marketing. Please note my diverse business knowledge in corporate
consumer marketing, healthcare, retail, non-profit, early childhood and higher education.
It would be a pleasure to discuss my background and further explore the possibilities of my
candidacy. I look forward to hearing from you soon. Thank you.
Always,
Xavier
Robert Xavier Bailey
Robert Xavier Bailey
211 Skywater Boulevard
Albany, GA 31705
Phone: 229-***-****
Email:***********@***.***
Summary:
My goal is to obtain a position that would allow utilization of my executive leadership, technical
abilities, communication and negotiation skills combined with my diverse business knowledge in
manufacturing, corporate marketing, healthcare, non-profit and higher education. Other
skills include:
o Multiple IT Project/People Management o Global Infrastructure Implementation
o Multiple Methodology Knowledge o Planning, Organizing, Executing
o Various Hardware/Software Applications o Various Industry Experience
Professional Experience:
Kimberly-Clark Corporation, Roswell, GA 2012 to Present
Sr. Project Manager, PMO
• Manages enterprise level initiatives in the areas of Healthcare, KC Professional and
Consumer Products.
• Leads one or more project teams; allocating and monitoring tasks, motivating staff and
appraising individual performance.
• Mentor less experienced project managers in order to raise overall department capabilities
and to increase project velocity.
• Responsible for all project financials. Monitors and controls allocated human and material
resources, associated revenue costs and all capital costs against the various project budgets.
Overall portfolio budget ranges up to $14M.
• Works across the matrixed IT organization with resource managers to ensure resources are
properly allocated throughout the project.
• Liaises with other managers within the IS and IT functions and within the business; manages
expectations of all project stakeholders.
Habitat for Humanity, International, Americus, GA 2007 to 2012
Sr. Project Manager, Information Technology
• Manage technology project teams that provide global solutions and services for Habitat for
Humanity International, affiliates, events and programs.
• Successfully managed the implementation of several enterprise level initiatives requiring
integration into the organization’s enterprise architecture strategy. Includes several
assignments to establish the technical infrastructure in international locations to support
Habitat events.
• Improved the vendor management process and vendor relationships with the organization.
• Implemented several online fundraising solutions to process donations supporting various
marketing campaigns.
• Developed the strategy and architecture for the organization’s SharePoint solution and
managed the global implementation.
• Provided IT services, solutions and the network infrastructure to support both
international and domestic events such as Jimmy & Rosalynn Carter Work Project, Affiliate
Conferences, etc.
• Currently providing the technical leadership for several priority projects that support the
organization’s strategic direction. Requires frequent interaction with the various functional
areas and the organization’s senior leadership.
Albany State University, Albany, GA 2004 to 2007
Interim AVP and CIO, Information Technology (2005-2007)
Director, Information Technology (2004-2005)
• Provided the administrative management of Information Technology resources and
solutions for the University, including the Network Operations Center, Help Desk,
Infrastructure Services, Project/Program Management, Application Development and Support,
Distance Learning, Web Development, and Desk Top Support.
• Successfully managed the Outlook Conversion for the entire campus.
• Applied for and was awarded $1M for Oracle Web Portal grant.
• Managed major SCT Banner version upgrade for the University.
• Established external internships for Albany State University’s technology students.
• Established departmental goals and objectives consistent with the organization's mission.
Developed and implemented SDLC, governance and security policies.
• Ensured that staff was aligned with organization's goals and objectives
• Assigned and prioritized work based upon the employee’s skill level, workload, and completion
timeframes.
Hired, monitored progress, professional development and productivity of staff.
Managed the department’s overall budget and additional external funding.
The Coca-Cola Company, Atlanta, GA 1989 to 2002
Technical Delivery Specialist, Marketing & Innovation (1995-2002)
• Managed both the Marketing & Innovation and Retail Point-Of-Sale Teams of IT professionals
that developed and supported client server, AS400, Lotus Notes and mainframe solutions for
various corporate business units.
• Provided technical leadership on enterprise system implementations and distribution.
• Successfully gathered and converted client requirements to state-of-the-art business solutions
on time and within budget utilizing the various project methodologies and project
management tools.
• Exceeded expectations on the Year 2000 project and received special departmental
recognition and compensation.
• Configured and implemented processes to transmit data between SAP and a custom
financial application.
• Provided employee conflict resolution, Performance Management coaching, as well as
associate development and feedback.
• Managed the call center for a large scale Marketing application.
Sr. Programmer Analyst, Corporate Information Services (1994-1995)
Programmer Analyst, Corporate Information Services (1990-1994)
Telecommunication Analyst, Coca-Cola Information Network (1989-1990)
Clayton College & State University 1996 to 1999
Part-time Adult Trainer, Continuing Education Department
Provided continuing education computer training for both professional and casual users including
MS Access, Excel, Word and PowerPoint. Also taught professional development courses like
Introduction to Computers, Utilizing the Internet and Project Management.
The Coca-Cola Club, President 1992 to 1994
Elected to serve 2 one-year terms representing over 7,000 employees.
Determined and managed annual operating budget for all committees.
Broadened my skills in various areas including; Customer Service, Organizational
Development, Community & Public Affairs, Presence Marketing, Gifts-In-Kind, Employee
Relations, and Volunteer Team Management.
Presided over all Board and monthly meetings.
Approved all employee communications and correspondence to organizations soliciting
sponsorship.
Resolved employee club related issues.
Managed the distribution of complimentary tickets and the employee discount ticket purchase
program.
Sponsored local community and Company events that included the annual Company
Outing, Special Olympics, Golf Tournaments, etc.
Recruited and coordinated volunteers for community service projects including the 1996
Olympics Games.
Application Skills/Knowledge:
SCT Banner, MS Office, Clarity, Cisco, Kintera, MS Outlook, Blackbaud, Cakewalk Plasma,
Avaya, Cisco Unified Communications, .NET, Team Management, HTML, SQL, Convio, SUN
Financials, SharePoint, VMware, PowerBuilder, MS Project, Lotus Notes, Medicalis, iMovie,
Change Management, MQ Series, SAP, Studio DV, Salesforce, Performance Management,
WebTrends, Visio, Oracle, PeopleSoft
Education:
June, 1987 Albany State College, Albany, GA
Georgia State University, Atlanta, GA, transient program
Major: BS, Computer Science with emphasis in Business
Robert Xavier Bailey
211 Skywater Boulevard
Albany, GA 31705
Phone: 229-***-****
Email:***********@***.***
Reference List
Name Company T i tle P hone .
J wana Washington Albany State University Engagement Specialist 229-
410-7972
M ichael McGhee The Coca-Cola Company Sr. Quality Auditor 404-***-****
Nick Moraitakis Moraitakis, Kushel, Pearson Attorney 404-
261-0016
& Gardner
Contact this candidate