Customer Service Manager

Ken Carpenter

Mobile Phone: 954-***-****

E-mail: *******@***.***

OBJECTIVE

Seeking employment in one of these Business Sectors: Manufacturing, Banking or related

businesses as a Customer Service Rep or as a Tech Service Rep in the Computer or

Communications Industry.

WORK EXPERIENCE

Frozen Food Stocker

August 2011-July 2013

Walmart Inc.

I unload the trucks and then stock the frozen foods into the coolers.

Unemployment Compensation-Cutback

Jan 2010-August 2011

Tech Services Engineer

March 2003 - Jan 2010

The Answer Group INC State: FL

I averaged 45 phones calls a day from Bellsouth DSL customers to troubleshoot the customer's

issues and concerns with their internet service provider. I was chosen Tech of the Month in March

2004.Hand picked as one of the best agents to go to SBC. There I worked at a TAG for SBC

Internet Services troubleshooting all computer issues. My expertise is supporting out of scope

issues for members, networking at large companies and virus and spyware solutions.

My First Call Resolution (FCR) was very good and usually received 10's from customer surveys.

In December of 2008, I was transferred to the Sprint Account to troubleshoot cell phone issues.In

December 2009 I was promoted to Sprint Advanced Tech Support to troubleshoot Customer

issues and concerns with their Blackberry devices and other cell phone problems.

Sales Associate

August 2002 - January 2003

Top Value Homes Davie, FL

I listed and sold mobile homes throughout Broward County by answering phones, prospecting for

customers and sending cards and letters.

EDS Receiver In Proof Dept.

January 2002 - August 2002

Kelly Services/ Originally Manpower Fort Lauderdale, FL

I worked with a team that logged and sorted incoming bags of cashed checks into the computer

system.

Painter

May 2001 - December 2001

Painter Fort Lauderdale FL

I painted the interior and exterior of buildings in the Fort Lauderdale area.

Holesaw Finisher and Packager

February 1988 - April 2001

American Saw & Mfg. Co East Longmeadow, MA

I worked with the Painting and Packaging team to finish 60,000 Holesaws a week for shipping.

The White trademark Holesaws were finished in a Binks Auto Spray Paint Booth and then

packaged.

Before that I operated an auto dipper machine which was a huge chain driven painter of

reciprocating saw blades. I started at Amsaw working in Building Services to clean and maintain

the 11 acre manufacturing building.

Senior Customer service Rep

February 1980 - March 1991

Shawmut Bank NA East Longmeadow, MA

I was Assistant Manager in charge of our Business Card Department. My responsibilities included

marketing, set up and service of credit cards for business customers. Our credit lines ranged from

$1000 to $2.5 million.

Prior to that position, I was a telephone Customer Service Rep that responded to 25 calls a day.

Other job positions at Shawmut included managing the mail room, ordering, inventorying and

delivering all of the office supplies used in the building and coordinating the three messengers

that picked up and delivered inter-office mail between the branches. My beginning responsibilities

at Shawmut included servicing the ATMs Machines in our area and running a check encoding

machine.

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