Customer Service Data Entry

WINEFRIDA G. FERRER

***** ******** ****** *******, ** 94545

510-***-****

E-MAIL: ***********@*****.***

OBJECTIVES:

To find a position in which I can provide administrative support, clerical assistance and/or utilize my customer service skills, which will provide me the opportunity for advancement.

EMPLOYMENT HISTORY

SENIOR STAFF ASSISTANT

Kaiser Permanente Med Group Oakland, CA 2006 – Present

• Responsible for arrange department moves, construction, ordering and maintaining supply inventories for the department of general pediatrics, pediatric subspecialty, pediatric injection, pediatric hematology & oncology

• Participates in establishing department PAR levels for all supplies

• Track orders for department following up on problems such backorder or missing items

• Prepares reports for the controller’s office and administrative team regarding utilization of equipment, supplies and related costs.

• Assists with research, requests and ordering of capital equipment

• Track and maintain calibration and repair or equipment in the department

• Support administrative team with assisting with budget review of supplies and equipment costs

• Process payment for service and supplies, equipment and equipment repairs

• Order and stock various pamphlets throughout the department

• Procedure operational equipment for the smooth running of the Pediatric Department

MATERIAL MANAGEMENT CLERK

Kaiser Permanente Med Group Oakland, CA 2000 - 2006

• TIMS SYSTEM (Total Inventory Management System), MAINFRAME, CICSPROA, LORIS,

LOTUS NOTES, HBUB, SMS DATA, MR BPO, e-PROCUREMENT, SMARTWORKS, and

RAP SHEETS.

• Posting daily report for inventory as a pick lists and over-the counter (OTC)

• Process the adjustment and balancing inventory supplies and the reports

• Placing orders, checking the status of the orders and the tracking delivery

• Heavy Customer Service

• Maintain and update reports and files

• Screening and direct calls

• Return product for credit RMA (Return Merchandise Authorization)

• Follow-up invoice payment such as CREDIT MEMO REPORT, NTP and PME

• Browsing/calling vendors for pricing quotes, unit of measure, vpn, and manufacturer

• Ability to communicate effectively and professionally

• Perform other related duties or special projects as necessary

• Able to do multi tasks work

• Must be able to list and carry 40 lbs.

DATA ENTRY

Alameda Medical Group Alameda, CA 1997 – 2000

• Responsible for posting insurance, patients payments, and nursing home charges

• Calculate and post adjustment per contract terms

• Knowledge of reimbursement practices of various payers

• Run HCFA’s statements and collection letters

• Process refund checks on credit balances

• Provides backup support and assistance in running Month-End reports and system maintenance

CLERICAL ACCOUNT ADJUSTER

Medaphis Corporation San Leandro, CA 1993 – 1997

• Post cash money,checks,traveler checks, money orders, and medical payments according to company’s established procedures

• Applies cash to proper accounts and researched payments discrepancies

• Maintain accurate files on all accounts, perform light filling and other duties

• Answer telephone, faxing, mailing, e-mail, filing (alpha/numeric), etc.

MEDICARE CLERICAL SUPPORT

Advance Corporation 1991 – 1993

• Support cash adjusted in billing secondary insurance for patients

• Match and file claims to insurance in a timely manner

• Knowledge of Medicare and Medi-Cal insurance billing

• Responsibilities into their database and updating records

• Answer telephone, filing copying, faxing mailing and etc.

• Perform other related duties or special projects as necessary

PROOF OPERATOR

First Interstate Bank Fremont, CA March 1991 – August 1991

• MICR and coded dollar amount on check

• Balance the encoded amount to the listing amount

• Researched out of balance condition and prepared correction entries

• Ability to do data entry experience 8,000 + numeric keystrokes

• Able to work in a fast paced environment

• Ability to process full cycle from matching batching, coding and posting

• Demonstrate ten keys skills with speed and accuracy

• Utilize adding machine or computer

DISTRIBUTION CLERK

Army Air Force Exchange Service Oakland, CA 1986 – 1990

• Assign Freight Register log on incoming merchandise and paperwork through VDT

• Screens, verifies, prepares and complete variety of documents pertaining to warehouse function

• Match vendor packing slip with supplies and equipment delivered to ensure accuracy prior to receiving function

• Complies tally-in reports and attendance roster

WAREHOUSE WORKER

Army Air Force Exchange Service Oakland, CA 1984 – 1986

• Operates ticket-printing machine for merchandise identification

• Moves merchandise by hand pallet jack, hand trucks, carts or manual equipment if necessary

• Sort and select merchandise on branch requisition

• Restock department supply locations

• Ability to lift 50 lbs.

EDUCATION

• High School diploma

QUALIFICATIONS

Inventory Management Office Management

Expense Reduction 10 key or calculator by touch

Accounts Payable/Receivable Payroll

Policies & Procedures Manuals Date Entry

Personal computer experience along with applicable software used by the department

(Windows, Word, Lotus Notes, Mainframe, CICSPROA, HPUB, SOX, e-PROCUREMENTS)

Must be able to work in a Labor/Management Partnership environment

Strong customer service skills to communicate effectively with all levels of staff and management

REFERENCES

• AVAILABLE UPON REQUEST

Contact this candidate