IT

STEFANY RICHARDS

**** **** ***** ** *** SW Marietta Ga 30008 404-***-**** ********@*****.***

Summary

I am an experienced IT Specialist seeking a position to facilitate and advance my

expertise in application, network, and server troubleshooting /management. My goal

is to maximize productivity and overall efficiency within the company

Skills

MS Office Suite

Windows Vista/XP/7/Server 2000

Citrix

RDP

Cisco VPN

NetSupport

VMWare

Halcyon

Sitescope

Nimsoft

Database support

SQL

Oracle

SAP

Commvault

Backup exec

Active Directory/ Exchange

Autotask

Sharepoint

Experience

Technical Support Analyst II

January 2007-present

Precyse, Alpharetta, Georgia

Alert Monitoring of transcription servers using Sitescope and Nimsoft consoles.

Troubleshoot remote server issues (physical and virtual) and transcription

interfaces (Fusion voice and HL7 interfaces).

Maintenance of SQL database data entries of physician records, and running report

queries.

Communicate with HIM staff on various transcription issues.

Process STAT requests to transcription teams and ensure delivery of reports.

Escalate and communicate remote server and interface issues to HIM IT departments

for multiple clients.

Utilize Autotask ticketing system to log and maintain Helpdesk tickets.

NOC Analyst April 2010

- May 2011

NSPI/SARCOM, Alpharetta, Georgia

Completed scheduled maintenance, management and administration activities on

systems, network devices, and infrastructure daily which included preventative

maintenance checks and service.

Performed moves, adds, changes, deletes on systems, application, and infrastructure

services backup and tape rotation administration, and coordination with third-party

vendors.

Perform Data Center and premise security monitoring via console.

Assisted and monitored activities of any vendors and/or customers conducting

business in any of the Data Centers.

Utilized Autotask ticketing system to log and maintain Helpdesk tickets.

Helpdesk Analyst June

2006 - January 2007

APS Healthcare, Atlanta, Georgia

Provided technical assistance to providers pertaining to client proprietary

software, file transfer and processing inquires (ftp server), and ACS claim

inquiries via telephone and email.

Maintained, updated, and edited consumer provisional database (UID) per internal and

external requests.

Utilize Crystal Reports to generate weekly reports pertaining to helpdesk

performance and weekly client performance (MICP submissions).

Utilized Csupport to log and maintain Helpdesk tickets.

Client Services Representative August 2005 -April

2006

The Target Group, Lawrenceville, Georgia

Took incoming calls pertaining to incentive program issues.

Utilized Navision Financials for product, client, and order and vendor information.

Contacted clients via email, fax, and phone to follow up on order and program

inquiries.

Contact vendors/manufacturers/distributors for order inquiries, cancellations, and

changes.

Process ASI orders with vendors and oversee ASI order completion.

Utilized Access(i.e. reporting, queries) for program database management and data

reporting per

request of the client.

Independent management of file system for confidential programs, vendor, and client

information. Utilize Internet for access to all program and vendor websites.

Utilize Tampani Livechat to assist clients with instant response to order, program

and products inquiries.

Problem Resolution Representative II July 2004 - March 2005

Convergys, Tallahassee, Florida

Worked in high volume call center environment.

Assisted State of Florida employees (Human Resources) with payroll inquiries and

issues.

Utilized Siebel software to troubleshoot technical issues and escalate to upper

level management when necessary.

Utilized SAP software for employee records, database management, and case

resolution.

Interacted with Human Resource Officers handling sensitive and/or confidential state

information. Utilized internet for problem research and resolution.

Education

Internet Service Technology, Associates of Science January 2001 - July 2003

Tallahassee Community College, Tallahassee, Florida

Additional Information

3 Caught Shining Awards for excellent work at Precyse

Salary requirements: 43k/yr. minimum

Website: www.linkedin.com/pub/stefany-richards/47/14/900/

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