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Customer Service Management

Location:
Rockwall, TX
Posted:
August 23, 2014

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Resume:

*** ********* ***** ******** ** *****

acfjvs@r.postjobfree.com

EXECUTIVE PROFILE

Senior Consultant and Project Management

Outstanding history of adapting enterprise-level applications using

multiple ERP applications solutions enhancing business growth, process

improvements, and communication using SAP SCM, MM, SD,PM as well as Oracle

e Business suite .. Diverse management and methodology experience in

Distribution, Logistics, JIT, and Transportation Operations. Effectively

handle full P&L accountability and financial management responsibility.

Selected Highlights

Senior management and advisor for ERP implementations for multiple

clients using both SAP and Oracle ERP enterprise systems. Advisor to

senior leadership and business process owners on decision process

establishing business strategy, Best in Class business process utilizing

ERP functions for multiple modules to include Cash to pay, inventory,shipping and receiving and establishing Key Business Indicators. ( KPI's)

Delivered Pilot Go Live for ERP for Dept of Defense on time, under

budget exceeding Statement of Work and Project Deliverables.

Experienced and certified with Procsi and Adkar Change Management

Methodology as well as Software Development Life Cycle Management ( SDLC)

Project Manager for $500M asset inventory for NATO Pre-Positioning Program

for all operational requirements supporting JCS (Joint Chiefs of Staff)

exercises and deployments for several international locations used for

supporting for Operation Dessert Storm

Identified and executed sales of $350K of excess and obsolete inventory to

international wholesalers. Effectively reducing inventory holding costs,

storage and recycling costs. .

Developed and implemented one, three and five year purchasing plans

resulting in a 30% supply base reduction, selection of three strategic

partners, a 10% material cost reduction, and improvements in on time

delivery from 92.5% to 99.5%.

Areas of Expertise

Project Management / SAP Supply Chain E-Business practices

Methodology Consulting

Logistics and Material Kanban & Lean Inventory & Supply Chain

Management Manufacturing Management

Change and Risk Management Negotiations / Client Relationship

Communications Management

Staff / Team Leadership Procurement & Business Process Improvement

Purchasing

PROFESSIONAL SUMMARY

Jim Ledoux Enterprises LLC CEO/Partner

Developed family oriented boutique gift business with 1400% growth over a

two year period .Designed web site,business process applications for

ordering, inventory, shipping and receiving and payment Shopping Cart and

Blue Pay for payments. (Brother and Partner are now managing).

2011 to present

Senior ERP / OCM / Supply Chain Management (Consultant) 2007 to

2011

DOD (Department of Defense / Air Force)

Senior Management for ECSS (Expeditionary Combat Support System) within the

Eastern Region covering all 11 New England locations with leading edge

focus on ECSS Pilot implementation Release One Hanscom AFB MA.

. Managed day to day requirements acting on behalf of installation

leadership and ERP systems integrator (SI) to ensure all contract

requirements were met and adhered to for Active Duty, Air National

Guard and Air Force Reserve Forces.

o Built professional relationships with Change Agent coordinator

and assigned change agents

o Facilitated, identified, monitored and conducted System end

users training, education sessions, briefings, workshops and

educational activities to meet ESCC program objectives

o Support and facilitated Kick Off briefings and other program

events with Senior Executives

o Orchestrated planning, implementation and monitoring activities

leading up to the two success on time " Go Live Events" for

System Integrator acting as coordinator for all requirements

o Lead the way for a successful Change Management Process by

coordinating with Organizational Change Managers, Regional

Change Managers and Field Agents across the program.

o Planned, implement, monitor changes and initiatives using the

Accelerating Implementation Methodology (AIM) steps,

deliverables, and tools. AIM is a flexible and business-

disciplined change management methodology for accelerating

implementation and managing the human elements.

o Identified and leveraged catalyst for change with stakeholder

population which included associate partners, leaders and

subject matter experts.

o Gathered and disseminated data and lessons learned at pilot

location

Senior Supply Chain Management (Consultant) 2005 to

2007

BLOCKBUSTERS, HEWLETT PACKARD

As Senior Management provided supply chain consulting services to client

firms.

. Built cross-functional relationships with key operational business

areas.

o Identified and managed opportunities for internal process

improvement.

o Implemented formal project planning at client sites using both

SAP Roadmapping process and MS Project providing clients with

quantifiable metrics to measure development.

o Developed Business Process Documents (BPP) for multiple clients

in SAP modules FI, MM and SD.

o Designed and developed Business Architecture Roadmapping for

clients to manage Finance, Procurement and Materials Planning

optimizing planning requirements.

Senior Supply Chain Management 2002 to 2005

DVA SOLUTIONS LLC

Managed strategic planning, operations, technology business solution and

project management for client contracted services.

. Managed multiple supply chain and logistics solutions.

o Virgin Island Homestead Project created solutions for post

disaster support dependent upon remaining infrastructure.

Incorporated into operating and costing plan to support funding

proposal of $258 M.

o Thermal depolymerization project presentation for Fuji Islands

Power Generation Project.

. Planned and implemented inventory and warehouse software, including

UPS Shipping, accounting, and Microsoft Office Suite.

o Minimized warehouse holding costs.

o Reduced on-hand inventory by 15%.

Supply Chain Management 2002 to 2002

HONEYWELL Specialty Films Division

Supply Chain Management for purchasing, scheduling and transportation.

. Negotiated strategic pricing with established major suppliers for raw

materials

o Achieved over $98K in savings the first year

. Orchestrated the development of standards for customer service

delivery metrics.

o Improved on-time shipments from 39% to 91% through robust

schedule attainment processes.

o Managed $22M annually in Quote Requests and Purchase Orders in

chemicals, raw materials and MRO supplies for multiple

manufacturing sites.

. Instrumental in negotiation with sourcing leaders for minimal and

maximum material requirements.

o Achieved $590K in cost savings

. Implemented reduction of obsolete inventory.

o Executed sale of $350K of second material to international

wholesaler.

o Eliminated $23K per month storage fees ($138K total) for

obsolete products

Senior Business Analyst 2000 to 2001

MOTOROLA, INC Semiconductor Division

Lead the Interface design for SAP Advanced Planner and Optimizer (APO)

module and Corporate ERP systems. Coordinated and identified customer

requirements for APO and CRM application requirements and interfaces.

. Reduced Testing and Implementation time by 25% for user regression

testing requirements test scenarios an end-user scripting. Developed

end-user Demand Training coursework and documentation

. Directed, Developed, and implemented Business Architecture Road-

mapping (BAR) Business Process Procedures (BPP) for multiple clients.

Designed and interfaced SAP R3 Finance, Materials Planning,

Procurements and Sales and Distribution modules.

. Facilitated client's migration from existing Legacy systems to SAP R3

with cost savings of $50M.

ERP Application Consultant 1998 to 2000

NOBLE DRILLING, SHELL OIL, HALLIBURTON

Coordinated and delivered consultant services based on Statement of Work

specific to each client.

Materials Distribution Manager 1994 to 1998

APPLIED MATERIALS

Orchestrated Demand Flow and Kanban requirements for $1B manufacturing

semi conductor division..

Field Service Agent 1990 to 1994

AIRBORNE EXPRESS

Provided customer service, sales, and support for world-wide freight

forwarding and sales for multiple clients and customers.

EDUCATION / CERTIFICATIONS / AWARDS

. Bachelor of Science Southern Illinois University

. US Air Force Veteran Captain

. Lean Manufacturing (DFT) Certification

. ProSci / ADKAR Change Management Certification



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