Customer Service Human Resources
Resume:
Daniel J. Heverin
Louisville, KY 40207 ***.*******@*****.***
HUMAN RESOURCES
Assessment & Selection HR Policies & Procedures Recruitment
Behavioral Interviewing International Affairs Rewards & Recognition
Coaching / Mentoring Leadership Development Strategic HR Planning
Diversity Management Organizational Development Training & Development
Employee Relations Performance Management Workforce Planning
EDUCATION
Villanova University Villanova, PA, Currently Enrolled
Master of Human Resource Development (3.3/4.0 GPA)
University of Louisville-- Louisville, KY 2011
Master of Public Administration (3.4/4.0 GPA)
University of Kentucky--Lexington, KY 2007
Bachelor of Arts in Human Geography (3.3/4.0 GPA)
PROFESSIONAL EXPERIENCE
Papa John’s International – Louisville, KY 2012-2014
HR Generalist, International 2013-2014
• Provide HR support to the International team located in United Kingdom, China, Mexico, and several other areas
across the world, as well as a couple departments located at the corporate campus
• Develop and administrate various HR plans and procedures including but not limited to Team Member Handbook,
hiring process, and on boarding of new team member.
• Consults with and advises on employee relations issues. Assists with the collection and documentation process.
• Support various Global HR initiatives.
• Process all criminal background checks for every new hire, promotion, and transfer throughout Papa John’s
• Manage relocation request from operations, int’l, PJFS, and corporate team member or candidate
Recruiter 2012-2013
• Recruit for open positions at corporate headquarters and 10 Quality Control Centers throughout the country
• Work closely with Hiring Managers to source and hire best qualified candidates for open positions
• Process all criminal background checks for every new hire, promotion, and transfer throughout Papa John’s
• Manage relocation request from operations, int’l, PJFS, and corporate team member or candidate
• Project lead of the development and implementation of a newly updated career website
Sullivan University – Louisville, KY 2011-2012
Career Service Specialist
• Work closely with recent and past graduates to assist them in receiving and beginning their new careers
• Contact hiring managers and recruitment offices to locate open positions
• Perform mock interviews and teach students the best practices of interviewing for a position
• Train recent graduates on the best practices and behaviors in gaining employment
• Achieved 70% of graduates employed one year after graduation
United Parcel Service – Louisville/ Lexington, KY 2005-2011
Human Resources Supervisor 2010-2011
• Recruited throughout the state of KY and southern IN for all open positions
• Create and develop strong relationships with community and school leaders
• Record and track employment information to insure that UPS targets the best candidates for employment
• Review resumes, interview possible candidates, and make final hiring decisions on a weekly basis
• Key member of the team that developed and lunched the UPS-Louisville Facebook page
Part-Time Supervisor 2006-2010
• Managed 10-12 employees on several outbound conveyor belt
• Insured a high level of safety, production, and customer service in a fast pace environment
• Effectively resolved and handled any employee’s issues and problems
• Viewed as a Leader in the management workforce
• Recognized several times as “Supervisor of the Month”
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