Customer Service Manager
Resume:
Laurie Santos
***************@*****.***
Yeadon, PA 19050
Cell Phone: 484-***-****
SKILLS: Working Knowledge of MS Word, Excel, Power Point, Access,
Outlook
PROFESSIONAL EXPERIENCE:
08/11-01/2014 Brother & Sister Trucking, Folcroft, PA 19043
Office Clerk
High volume calls inbound & outbound, Entering POD's into the system,
weekly reports, Assisted in the warehouse, scanning
shipments on the dock as well as assisting walk ins.
Setting up deliveries/pick-ups.
10/08-11/2010 Keystone Storage, Sharon Hill, PA 19079
Assistant Manager
Customer Service, move clients in & out of storage, marketing,
collections, maintain office/property, reports, bank
deposits, billing, certified letters, inventory, assist
with auctions,
12/01--7/08 D&M Sales Inc. Upper Darby, PA 19082 Data Entry
High call volume, taking order's over the phone/fax as well as walk
ins, Assist with picking orders, stamping, loading,
deliveries, payments, credits walk-ins, filing, maintaining
the cleanliness of the office & warehouse.
10/93--04/97 Wawa Corporation, Yeadon, PA 19050 Shift
Manager
In charge of inventory, preparation of food, stocking,
maintaining the cleanliness of the store as well
as the outside vicinity. Accountable for all cash
flow and security of all assets.
EDUCATION:
Star Technical Institute, Upper Darby, PA
Micro-Computer Operations Specialist Certificate: May 21,
1993
The PJA School, Upper Darby, PA
Major: Business Accounting
Associates Degree 1998
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