Customer Service Sales

LACRYSTAL E. BROWN

***** * ******* ** ***.**** • Houston, Texas 77064 • ***************@*****.*** • 832-***-****

OBJECTIVE

Seeking a challenging administrative, customer service position where I can utilize my computer and

interpersonal skills to contribute growth with a company, or to obtain the position of phlebotomist where I would

utilize my knowledge of phlebotomy related processes and other medical protocols.

SKILL

Customer Service & Relations

Word Processing & Typing (Computer Operations)

Telephone Reception

Mastery of Microsoft Office programs (Word, Excel, PowerPoint)

Energetic self-starter with strong communication skills; work well independently or on a team.

PROFESSIONAL EXPERIENCE

Dow Emergency July 2013-present

Administrative Assistant

• Maintain and distribute daily patient census log for client hospitals primary care providers.

• Assists in assuring good workflow for the professional staff.

• Sort lab results, deliver to professional staff and carries out instructions.

• Distribute daily Hospitalist assignments

• Verifies and captured patients info into collaborate MD, EMR system

• Assists in the staffing schedule of professional providers by maintain updated on-call schedule and requested

changes.

• Urgent care

• Follow up with patient complaints and document resolution.

• Assist patients with after care instruction under direction of clinical team. Scheduling follow up appointments

and referrals when necessary.

• Encourage teamwork, open communication with staff to provide consistent, high quality service to patients and

community.

Aon Hewitt Sept 2011- Jan.2013

Customer Service Rep

• Inform, educate and enroll customers to successfully transition into the individual insurance market

• Make outbound calls to customers, completing needs assessment and correctly qualifying participants' needs

related to Medicare Health Insurance (Medicare Advantage, Medicare Supplement, Cost Plans, and

Prescription Drug Plans)

• Identify customer needs using a needs based selling approach then recommend plans and accurately answer

customer questions

• Handle inbound calls to enroll customers compliantly and efficiently into selected Medicare Health Insurance

(Medicare Advantage, Medicare Supplement, Cost Plans, and Prescription Drug Plans) and update customer

accounts thoroughly

• Actively manage a book of business to ensure all retiree needs are met on a timely basis (respond to retiree

voicemails, internal chat requests, partner with customer service and operations, handle and support customer

complaints and/or client escalations)

• Deliver a consistently positive customer experience in a highly ethical and professional manner

• Ensure sales quality by asking questions and partnering with management support as needed

AirServ Houston April 2012- Sept.2012

Ticket Agent

• Responsible for assisting airline passengers by verifying government issued identification,

• Issuing passenger baggage tags and moving such tagged baggage to the client conveyor belt system

JCPenney Oct 2010- Feb.2012

Inventory Associate

• Assisted with inventory

• Assisted with replenishing stock.

• TRAINER(New Employees)

• Assisted with data entry and telephone calls.

• Display merchandise throughout store and line assembly.

WIS March 2010-July 2010

Inventory Associate

• Generated sales by providing outstanding customer service

• Greeted and attended to the needs of the customer(stock concerns)

• Handled complex calls

• Assisted with shipping and receiving

Express Oct 2008- May 2009

Sales Associate

• Handled incoming calls and assist customers.

• Operate cash register, scanners and computers to itemize and total customer purchases

• Collect payments and make change for cash transactions; and balance drawer at the end of each shift

• Assisted manager with store stocking, floor-sets and opening/closing procedures.

.

Internships

• Clinical Tomball Regional Hospital

collected specimens drew blood, delivered specimens to departments and lab, data entry and answered

phones.

EDUCATION AND TRAINING

High School Diploma Westfield High School August 2004-May 2009

Phlebotomy certified Lone Star North Harris Sept.2008-May 2009

REFERENCES AVAILABLE UPON REQUEST

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