Customer Service Mental Health
Resume:
Alisha Morgan
******.********@*****.***
Tampa, Florida
Objective: To obtain a position that requires knowledge utilizing my Human Service and
management skills.
Summary:
Able to handle multiple tasks and projects simultaneously.
Proactive, motivated, goal oriented, and problem solver.
Able to work with and maintain relations with employees and clients on all levels.
Quickly absorb and retain new information and procedures.
Excellent Communication Skills.
Ability to work efficiently and confidentially.
Good Interpersonal Skills
Adaptable and flexible to new environments and situations.
Skills/Qualification:
Case Management/Social Services:
Responsible for numerous caseloads to provide intake and clinical assessments.
Supportive family/individual counseling.
Daily outreach that included hospital, community and professional organizations.
Demonstrated care and services of patient populations across the continuum of care.
Maintained accurate verification of payer information for team collaboration.
Demonstrated a leadership role with the interdisciplinary team to achieve optimal
admissions/discharge plans.
Public Relations:
Public speaking- conducted presentations in community
Clinical/Community Liaison (for high risk adults/children living with mental health
instability) referral and coordination of care.
Provided outreach to all hospitals and professional organizations in Florida.
Developed and coordinated community support for programs and special events (grant
writing experience).
Coordinated successful fundraising events.
Administration:
Expedited facility’s admissions by conducting facility tours and insurance verification.
Interviewed and conducted orientation for all new hires
In charge of recruitment, interviewing, training, and supervising of volunteers.
Developed and coordinated multi-faceted community support for various programs and
special events.
Aggressively negotiated with pharmaceuticals and private sectors for financial support.
Created in –depth reports evaluating success, challenges, statistics, demographics, and
all parameters of programs and projects.
Chaired different committees such as Infection Control, Risk Management, Quality
Improvement and Executive board meetings
Responsible for managing employee attendance /scheduling, payroll, medical/insurance
billing, accounts receivable and payable.
In charge of budgeting, payroll and all bookkeeping responsibilities.
Training/Instructional Skills
Instructed TEAM trainings
Proficient in all MS Office Apps, Desk –Top Publishing, Power Point and URS (Medical
Billing Programs)
Certified Medical Billing Specialist
Customer service certified/trained in excellence
Completed patient care on job trainings
Employment History
2012 TO 2014 Program Case Manager/Social Services,
The Mentor Network, Neuro Restorative, Tampa, FL
2008 TO 2011 Admissions and Marketing Director/Clinical Liaison,
Whispering Oaks, Tampa, FL
2007 TO 2008 Supervisor, Northside Mental Health Center, Tampa, FL
2006 TO 2007 Lead Mental Health Technician, Tampa General Hospital,
Tampa, FL
Lead Leasing Agent, Cypress Run of Tampa Palms,
Tampa, FL
2004 TO 2006 Senior Executive, Andrew
Michael Investigations, Tampa, FL
1998 TO 2004 Senior Executive to CEO,
Mental Health Care, Tampa, FL
Education: B.S. Human Services/ Addiction Concentration
Springfield College, Tampa, FL, August 28, 2011
Professional Affiliations: Salvation Army, Florida Metropolitan Ministries, Early
Childhood Academy, Catholic Charities, Quest Inc., Life
Path Hospice, American Cancer Society, VA Hospital,
and St. Joseph Church Director of Ministry
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate