Customer Service Human Resource
Resume:
Geneen L. Anderson
**** **** ******, *********, ** 44109
*********@*****.***
PROFILE SUMMARY
Creative, self-directed professional with experience in managing a full spectrum of human resource services and
functions, in search of Corporate HR Manager opportunity.
KEY SKILLS
• Employee relations
• Disciplinary procedures
• Confidential record keeping
• Proactive recommendation and solutions
• Mediate relationships between staff
• Enforce HR policies & procedures
• Legal Compliance
• Presentation Skills
• Negotiation Skills
• Work under frequent pressure generated by short and inflexible deadlines
• Maintain neat, comprehensible and accurate records
WORK EXPERIENCE
HR Consultant/Generalist
WellStar Health System, Marietta, GA, September 2010 to Present
• Work with a team of four HR members to establish and execute policies and procedures for 2200 team members and
office managers and directors.
• Manage employee relations, new hire orientation, and benefits support.
• Work with executives and team managers to create and execute training program for company as well as, prioritizing
training schedule.
• Resolve problems or questions concerning employee relations and HR related investigations and compliance
investigations that are submitted via the compliance hotline.
• Perform terminations and unemployment claims and represents the company in Department of Labor claim hearings.
• Identify and develop training solutions that are related to and support the business strategy.
• Successfully performs title/salary comparisons and onboarding for new acquisitions.
• Design, develop, and facilitate training programs to improve staff performance.
• On-boarding of new team members by introducing them to HR-related aspects of the company.
• Complete new hire paperwork (I-9 scanning & processing, W-4, background authorizations via PreCheck).
• Partner with managers on all aspects of employee relations issues.
• Assist with roll-out, on-going buy-in and training of company initiatives, such as performance management, recruiting,
benefits, HR policies and procedures.
• Act as liaison between HR and other offices such as Finance, Information Services, Benefits, Talent Acquisition,
Performance Management, and Organizational Learning & Development.
• Review activities of personnel to assure compliance with federal and state statutes.
• Maintain job titles and allocations for position control.
• Create and interpret data to support operational decision making.
• Frequently round on over 100 practices to maintain positive relationships and visibility.
• Perform compensation analysis on various job classes.
Customer Service Specialist
WellStar Health System, Marietta, GA, February 2009- September 2010
• Oversaw the customer service initiatives throughout the facility.
• Acted as liaison among patients, families, visitors, and employees.
• Completed hourly rounds on customers to ensure satisfaction.
• Assisted in answering non-medical inquiries relating to facility visit and processes.
• Assisted personnel in solving consumer related problems.
• Facilitated communication between physicians, nurses and patients or family members.
• Investigated customer’s concerns.
• Maintained data and report’s findings to supervisors, managers and nursing staff.
• Worked with employees to ensure and enhance individual awareness and ability to service internal and external
customers.
• Oriented new customer service trainees.
• Worked closely with managers and staff implementing the facilities customer service initiative.
• Served on the hospital customer service committee.
• Assisted management to identify areas for improvement in customer service delivery.
EDUCATIONAL QUALIFICATIONS
Master of Business Administration; Human Resource Management, Baker College, Michigan 2012
Bachelor of Arts in Communications; Radio, TV and Film, Bowling Green State University, Ohio 1995
Volunteer, WellStar Health System Human Resource Department, Georgia 2009
COMPUTER SKILLS
Windows, Word, Excel, Power Point, Outlook, Access, API HRIS system, Lawson HRIS system, Novell, Kronos
PROFESSIONAL AFFILIATIONS
Society for Human Resource Management (SHRM) - Member
REFERENCES
Available upon request
Contact this candidate