Administration, Customer Service & Management
Resume:
***** ** **** ******, **** ***
Miramar, Florida *3025
**********@*******.***
Ashley N. Rivera
Objective
To obtain a career that characterizes my potential and provides further experience to expand my knowledge of the professional world
Experience
May 2012 – August 2013 Allivet Animal Health Hialeah, Florida
Supervisor / Director of Customer Care Center
• Supervise a staff of 6-7 employees
• Complete payroll for all employees in office
• Organize schedules and complete hiring of new staff members
• Create reports of sales activities and employee performance for Management Team
• Answer and assist customer with customer service issues such as order inquiries, issues with pending orders, prescription validation and updates.
• Take incoming calls and promote sale of prescription and over-the-counter pet medications.
December 2007- May 2012 City of Opa-locka Opa-locka, Florida
Secretary to the City Manager
• Fast Paced Secretarial Duties including: answering phones, taking messages, typing letters & memorandums, heavy filing, office organization, scheduling meetings, sorting and processing mail, completing travel arrangements and various other secretarial duties.
• Assist residents with issues and concerns regarding various City-related issues such as utility billing, street repairs, flooded areas, nuisances, employee issues, etc.
• Assist residents with various federal and government assistance programs.
• Assist with preparation and coordination of various City events
• Create various publications such as advertisements and banners for various events.
• Coordinate with staff to complete projects and assignments as required by
Commission or City Manager
• Complete processing of agreements for various contractors for City Related projects.
• Assist City Attorney with insurance claims and processing.
• Handle confidential documents and requests with great discretion and care
2006-2007 Bureau Veritas Ft. Lauderdale, Florida
Receptionist
• Welcomed guests and set up meetings for various clients
• Basic secretarial duties such as managing mail room, answering phones, light filing, controlling switchboard, etc.
• Ordered office supplies for various personnel
• Handled mailing out and receipt of various large shipments
Education
2013-Present University of Phoenix Miami, Florida
• Working to complete first year for Bachelor’s Degree in Business
Administration & Management
2008-2008 Cornerstone High School Townsend, Georgia
• Graduated with a 2.5 GPA
References
Available upon request
Contact this candidate