Customer Service Manager

Brian Archer

**** **** ****** ***** ( Chino Hills, California 91709

909-***-**** ( ***********.****@*****.***

Vice President...General Manager...Operations Manager ... Sales

Human Resources ... Sales ... Customer Service ... Facility Management

Marketing ... Pricing / Estimating ... Purchasing ... Inventory Control

Manufacturing ... Shipping / Receiving ... Incentive Programs

Contract Negotiations ... Scheduling ... Cost Containment

Continuous Improvement...Six Sigma...Lean Manufacturing...5S

Staff Training & Development ... Logistics

PROFESSIONAL EXPERIENCE

September 2010- CAEM METSYS SHELVING ENGINEERING

To Present Vice President - Sales and Operations ~Chino Hills, CA (10/11

to Present)

< Responsible for new business development, marketing, inventory

control, logistics, procurement of stock and specialty

products nationally and internationally (Italy, China, U.K.).

Conducted research on potential warehouse / distribution sites

in US for expansion opportunities predicated on geographical

market penetration. Assist in product development, including

shelving and storage systems and pivoting to specifically

targeting retail and institutional pharmacy market segments.

CONSULTANT- Chino Hills, CA (9/10 - 9/11)

< Contracted by former clients of National Envelope to conduct

targeted reviews of their respective businesses; suggested

enhancements to financial and operational performance. In one

case, a strategic alternative was identified which led to the

ultimate and favorable sale of company.

Former CEO and COO of National Envelope ~ New York, NY (9/10 to

6/11)

< Developed business plan/budget for potential "greenfield"

envelope manufacturing operation to service the West Coast;

plan identified targeted customers, projected sales,

manufacturing facility and equipment requirements along with

overall staffing and IT needs.

January 1990- NATIONAL ENVELOPE CORPORATION (Company filed

bankruptcy)

September 2010 Senior Vice President Operations - West ~ City of

Industry, CA (4/06 to 9/10)

< Managed and coordinated sales, customer service, pricing /

estimating, purchasing, inventory control, manufacturing,

shipping / receiving and HR functions for City of Industry,

CA, Chino, CA, Kent, WA and Aurora, CO facilities; given

additional responsibilities for overseeing Ennis, TX, Lenexa,

KS / Elk Grove Village, IL and Nashville, TN facilities in

February, 2010.

Accomplishments

< Within first year at Chino, CA facility, reduced losses by

$1,051,000 through labor savings, improved productivity

(units/hour), stricter pricing/estimating guidelines, and

reduced waste.

< Led company union negotiations in Chino, CA plant resulting in

three-year wage freeze and securing employee contribution for

health care costs, moving from -0-% to 20% over two years.

Facility had consistently lost money for multiple years;

decision was finally made to absorb 160,000 square foot

facility into City of Industry, CA plant. Oversaw entire

consolidation / move and required upgrades to City of Industry

plant.

Brian Archer

Page 2

PROFESSIONAL EXPERIENCE (continued)

NATIONAL ENVELOPE CORPORATION (continued)

Accomplishments

< After gaining responsibility for Ennis, TX plant in February

2010, quickly reduced freight costs by 22%, generating

$343,000 savings over five-month period. Delivered 33%

increase in YOY variable margin percentage of gross sales

(15.7% vs. 11.8%) through reduced manufacturing costs, tighter

pricing controls, revised estimating guidelines and superior

product mix.

Western Region General Manager ~ City of Industry, CA (10/97 to

4/06)

Williamhouse / National Envelope Corporation

< General Managers from Kent, WA, Aurora, CO, and Appleton, WI

were direct reports; accountable for sales, customer service,

pricing / estimating, manufacturing operations, purchasing,

inventory control, and shipping / receiving.

Accomplishments

< Consistently led corporation in operating income and margin

percentages.

< Initiated regional price increase on window envelopes

unrelated to raw material cost increase; targeted 8.5% price

increase delivered $165,000 in additional annual profits /

revenue. Competition followed my lead shortly thereafter.

< After assuming responsibility for Aurora, CO in 1998,

increased operating income by 120% on YOY basis.

< At facility in Appleton, WI, replaced underperforming General

Manager with Operations Manager; mentored new General Manager

in quickly identifying and eliminating $650,000 in extraneous

annual payroll.

Vice President - General Manager ~ Union, NJ (9/96 to 10/97)

National Envelope Corporation

Accomplishments

< Facility lost $4 million prior year ($330,000 monthly);

immediately reduced staff by 12% in first month while

increasing overall productivity by 10%.

< Instituted pricing controls and quickly overhauled estimating

guidelines, improving overall margins. Identified unprofitable

business, re-quoted or eliminated; within time, attained

profitable new business contracts. Cost-saving initiatives and

margin enhancements contributed to dramatic turnaround of

facility, and monthly profits were achieved within nine

months. After 12 months, projected annual operating income was

at $1.62 million run rate.

General Manager ~ City of Industry, CA (10/92 to 9/96)

Williamhouse - Regency, Inc.

Accomplishments

< Within first year, increased operating income by just over

$1,000,000 by converting top selling SKUs from die cutting /

sheets to web rolls driving substantial paper savings along

with delivering additional labor savings; annual savings of

$1,000,000 continued to pay yearly dividends and actually

increased commensurate on relevant product volumes.

< During four-year period responsibilities grew to include

oversight of Kent, WA division and acquired envelope plants

from Karolton Envelope in Sacramento, CA and Huxley Envelope

in Rancho, Cucamonga, CA.

< Consistently delivered highest annual profits within

corporation in terms of total dollars and margin percentage.

Brian Archer

Page 3

PROFESSIONAL EXPERIENCE (continued)

Accomplishments (continued)

< During four-year period responsibilities grew to include

oversight of Kent, WA division and acquired envelope plants

from Karolton Envelope in Sacramento, CA and Huxley Envelope

in Rancho, Cucamonga, CA.

< Consistently delivered highest annual profits within

corporation in terms of total dollars and margin percentage.

Marketing Director ~ New York, NY (9/91 to 10/92)

Williamhouse-Regency, Inc. - Corporate Office

Accomplishments

< Spearheaded project to review discount structures on

proprietary and commodity grades for all corporate locations;

identified numerous areas where excessive discounts were

applied and rescinded. Instrumental in establishing pricing

guidelines / guardrails to follow, improving sales, margins

and overall operating income.

Operations Manager / Acting General Manager ~ Ridgewood, NY

(1/90 to 9/91)

Williamhouse-Regency, Inc.

Accomplishments

< Oversaw relocation of manufacturing, sales and customer

service functions to newly expanded 400,000 square foot

facility in Scottdale, PA; process included training new hires

for New England, New York and Mid-Atlantic customer service /

estimating functions in Pennsylvania.

< Transitioned New York manufacturing plant into warehouse /

distribution facility, relocating 100,000 square foot finished

goods warehouse to original manufacturing floor due to

sublease agreement.

EDUCATION

Rutgers University (Rutgers College) ~ New Brunswick, NJ

Bachelor of Arts - Business Administration / Economics

OTHER TRAINING

Envelope Paper Seminar / Paper University - International Paper

Company

Management Training Seminar - Hillsdale College

Excellence in Customer Service - Carew International

Advanced Customer Service III - Customer Service Institute of America

PROFESSIONAL AFFILIATIONS

Envelope Manufacturers Association, Former Member

National Paper Trade Association, Former Member

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