Customer Service Manager
Resume:
Maritza S. Belty
San Diego, Ca 92115
COLLECTIONS MANAGER
ACCOUNTS RECEIVABLE ~ NEW ACCOUNT DISTRIBUTION ~ PORTFOLIO MANAGEMENT ~ CREDIT REVIEW
Successfully doubled portfolio profit in the first month of managing a collection floor from $250k to nearly $500k
Exceeded company goal for an entire year while in the position
KEY AREAS OF EXPERTISE
- A/R (collections) 30 days to out of stat - Implemented new strategies to efficiently increase revenue - Queue Supervision - Credit Management - Phone monitoring - Negotiating/ 2nd TO/ Customer Service
EMPLOYMENT BACKGROUND/ TRANSFERABLE ACCOMPLISHMENTS
Absolute Collections Corp Nov 2013- April 2014
Created account receivable solutions with a commitment to integrity, industry expertise and fair business practices in all transactions.
Business Collector
Managed a collector queue of over 1200 accounts. Developed and customized collection strategies that improved positive cash flow from non-performing consumer and commercial debt. Responsible for making 150+ calls per day. Highly trained on the FDCPA and state law compliance.
Accounts receivable portfolio balance of over $1mil
•2 month in this positions produced over $65k
•Successfully skip-traced and categorized all 1200+ accounts
1st Associates Loan Servicing Dec 2012 - August 2013
Highest industry recognition for consistently exceeding high performance standards and providing a superior level of support. Strong institutional relationships with commercial and investment banks, finance companies, hedge funds and credit unions.
Loan Adviser
Provided service receivables in all 50 states, covering a broad base of loan customers. Communication with borrowers of student loans to service the loan until commencement date is paid in full including deficiency collections. Submit forbearance, re-performed/ modified loans to meet borrowers personal financial criteria. Met over 150+ calls per day.
•Exceeded collector goal of $20k on a monthly basis
•Created strategic talk offs and letters to increase productivity
Direct Resource Capital May 2010 - Dec 2012
Collections of all delinquent accounts using our vast network of debt collection experts. Our personal collections experience and communications with other agencies and law firms convinced us there are better ways of collecting debts- faster and with higher collections rate. Outsourced attorneys to expedite collection efforts.
Operations Manager
Managed a 40+ man collection floor to achieve deadlines and excel over collection goals. Exceeded company goal for a year while in my position. Reviewed and monitored employee's queues for all accounts receivable related administrative functions, including contacting delinquent consumers via phone to secure payment, supervised letters and statements initiated to consumers, reviewing account history and credit management to determine appropriate collection strategies, credit memos, payment posting and balance adjustments. Conducted interviews, daily audits, maintained employee time cards and assisted with H/R. Researched consumer disputes, request and discrepancies.
•Maintained a collection queue and exceeded of 40k monthly revenue while managing a collection floor
•Strong ability to seek profitable talent to aid in revenue and company goals
Credit Solutions Corporation March 2004 - April 2010
Serviced charged off accounts originated by banks and other financial services such as Drivetime Auto and Chase Mortgage deficiency balances. Also, represented cities and municipalities in the collection of past due debt.
Supervisor/ Special Asset Officer
Guided and motivated a team of 8+ employees to achieve group goals and improve quality of talk offs. Generated revenue from the collections of delinquent accounts on an AS400 running system. Reviewed credit reports from Equifax, Transunion and Experian to execute appropriate collection efforts. Made initial client/ debtor contact by phone, mail, and email to determine appropriate strategies. Provided clients with adequate date, procedures and advertised up-coming promotions to establish settlements on accounts. Responsible for making 100+ calls per day. Exceeded and doubled the collection goal monthly of $16k. Operated software to submit checking and visa account information for payments. Developed and presented new product proposals to senior management that contained financial analysis, operational concurrences and high-level implementation plans.
•Worked closely with The Law Offices of Kimberly Krauss
•Instructed training classes for new hires to quickly grasp the collection field and operation to efficiently produce revenue
OTHER AREAS OF EXPERTISE
Jan 2005- May 2006 Naval Air station Sigonella
OPERATIONS CLERK / NF0303/ FITNESS AID
Obtained a company petty cash and an employee change fund
Responsible for educating patrons regarding fitness and overall health.
Received an ACE Personal Trainers Cert
Knowledgeable in Microsoft Word and Excel, Debt Master, Eagle, Pims, AS400 and data entry. Patient and effective when working with a wide range of responsibilities. Able to learn and comprehend new systems and methods. Project oriented and stick to a task until completed to meet deadlines. Strong execution/ project management skills and stay focused to details.i
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