Customer Service Sales
Resume:
MONICA ROSS
*** ****** ******, **********, ** ***17 Cell: 573-***-**** *******@********.***
Professional Summary
Strategic Marketing and Communications strategist with a firm grasp of corporate messaging and
branding, as well as presentation development. Possesses a strong work ethic, as well as exceptional
writing, editing, and research skills.
Skills
Excellent verbal and written communication skills Social Media
Calm under pressure APA and MLA Manuals of style
Composed Phenomenal interpersonal skills
Analytical thinker Strive for logic in methods of research
PowerPoint presentations Exceptional attention to detail
Education
Bachelor of Science: Communications, 2014
Spalding University – Louisville, KY
3.8 GPA
Member of women’s soccer team, 2010-2013 Awards include: Saint Louis Intercollegiate
Athletic Conference All-Academic Award 2011-2013, Saint Louis Intercollegiate Athletic
Conference All-Conference Honorable Mention 2010, Team Most Valuable Player Award 2010,
Team Defensive Player of the Year 2010
Recipient of Mary Ransom Burke, SCN, Excellence in Scholarship Award 2014, Magna Cum
Laude Honors 2014, Spalding Honors 2011-2014, Textbook Scholarship Award 2013
Invited to join Spalding University’s chapter, Lambda Pi Eta Honor Society
Core Courses: Consumer Behavior, Media & Culture, Marketing Research, Persuasion
Work History
Apparel Sales Leader, 08/2014 to Current
Apparel Sales Associate, 11/2012 to 08/2014
Dick’s Sporting Goods (Sporting Goods Retailer) – 3500 S Hurstbourne Parkway, Louisville, KY
Execute merchandising plans for clothing and accessory fixtures to maximize profits.
Establish friendly interpersonal relationships with customers so shopping experiences will
be fulfilling.
Organize and process freight in a timely manner.
Assist the store management team with supervision in regards to policies and procedures.
Develop the ability to create relative communication strategies based on the mood of the
customer.
Persistently meet company standards in regards to the customer service program.
Provide assistance to customers ordering products not offered in-store.
Offer help to the departments of Customer Service, Footwear, Fitness, and Team Sports when
asked/needed.
Train new apparel employees.
Sports Marketing Intern, 08/2013 to 11/2013
LXC Sports and Social Club (Local Club Business) – Louisville, KY
Maintained social media on Instagram, Facebook, and Twitter.
Created and coordinated online advertisements on Facebook.
Designed different types of advertisements with the intentions to reach the highest amount of
customers possible.
Planned and launched the advertisements in a schedule that would produce the wanted results of
high customer reach.
Tracked competing sports and social clubs around Kentucky to be able to market the company
in a memorable way to consumers.
Built contact lists to recruit new/current club members for upcoming sports leagues.
Established brand/company awareness to desired demographic and target market.
Chiropractic Assistant Temp, 01/2013 to 06/2013
12th Street Chiropractic – Louisville, KY
Monitored muscle stimulation machine on patients.
Taught patients how to stretch and exercise productively.
Logged client treatment information into the company’s computer system.
Recorded patients’ pain location(s).
Conducted precise assessments of patient condition and functional abilities.
Communicated with patients and coworkers in a professional manner.
Hostess, 12/2010 to 08/2012
Cracker Barrel Old Country Store (Restaurant) – Louisville, KY 40291
Communicated with staff members to have a productive work environment.
Cleaned and inspected work areas.
Cleaned garbage cans with water or steam.
Greeted each customer with friendly eye contact.
Kept dining room and kitchen area clean by performing cleaning and laundry duties.
Trained new employees.
Small Animal Caretaker, 12/2009 to 06/2010
University of Missouri Animal Hospital – Columbia, MO
Cleaned kennels, animal holding areas, examination and operating rooms.
References
Dr. Jeff Bile
Assistant Professor, School of Communication
Spalding University
845 South Third Street
Louisville, KY 40203
Dr. Melissa Chastain
Chair, School of Communication
Spalding University
845 South Third Street
Louisville, KY 40203
Bobbie Eads
Store Manager
Dick’s Sporting Goods
3500 South Hurstbourne Parkway
Louisville, KY 40299
Contact this candidate