Chief Executive Officer

James H. Comstock 720-***-****

************@***.***

www.linkedin.com/in/jimcomstock/

Littleton, Colorado 80120

Summary

An executive team player who thrives on managing companies, sales,

marketing, information technology, software development, operations, and

technical and support teams throughout the world to provide reliable and

effective technological, operational and customer solutions supporting

corporate initiatives and strategic goals.

Currently I'm focused on augmented marketing, lead generation,

qualification and sales automation leveraging analytics and big data. As

a bridge translator among Marketing, Sales, Operations, Technology and

Finance, I've been focusing on how to solve what I've found to be a

universal challenge of designing processes and systems to increase

revenue and profitability using a measurable approach and growing the

people (customers, vendors and employees) to thrive. I've been doing this

using CRM systems, Marketing Automation systems, Business Intelligence

systems as well as the Contact Centers, Fulfillment Operations, Web

Analytics, Speech Analytics and Technology to make it all happen.

I build high performance cultures leading to dramatic improvements in

quality and profitability increasing company productivity and success

which has enabled me to:

. Build several media and Internet companies including operations,

sales, marketing, technology, financial

. Create business plans for both internal focus and investor

presentation

. Develop plan for the enterprise to invest appropriately in

strategic and operational systems

. Attract, retain, motivate and focus top quality teams through

coaching, reward, recognition, and by example

. Design, sell and implement solutions to complex cross-functional

problems

. Align business needs with solutions in high pressure, rapidly

evolving and complex environments

. Balance short-term tactical and long-term strategic requirements

while matching capacity to business projections

. Assimilate new environments, industries, challenges and teams

quickly with an eye to global cultural differences

. Combine business experience, technical acumen and financial rigor

to make build versus buy decisions

Professional Experience

FulCircle, Inc. - COO/CTO - Marketing Execution & Intelligence BPO 2011 -

Present

. Strategically reposition company from commodity contact centers &

fulfillment to marketing boutique BPO offering lead generation,

qualification, sales, customer service and the analytics for

optimization

. Develop and implement products, pricing, processes and measurements to

provide profitability emphasis

. Establish strategic partnerships to develop products and improve

service levels and gross margins

. Provide vision for company and redirected marketing messaging

. Direct business development efforts and resulting product design,

pricing and implementation

. Support sales and marketing efforts, both internal and external, to

reposition company in industry

. Focus operations, technology and account management to improve

customer satisfaction and growth

. Create financial metrics and build incentives to motivate and engender

organizational change

National Cinemedia - Senior Director Operations - Fathom Events and

Meetings Division 2008 - 2011

. Developed and implemented products, pricing, processes and

measurements to provide profitability emphasis

. Initiated vendor acquisition and management initiative to improve

service levels and gross margins

. Provided vision for company and presentations for other executives,

sales efforts and team members

. Coordinated business development efforts and resulting product design,

pricing and implementation

. Assisted in sales and marketing efforts, both internal and external,

to reposition company in industry

. Directed operations, technology and theatre support for consumer and

business events

. Created financial projections, budgets, project plans and metrics to

build teamwork and focus efforts

BHTV / boomcloud - COO / CTO - Internet media & video discovery social

shopping network 2006 - 2008

. As a founder started company and built team.

. Provided vision for company and presentations for other executives,

advisory board, partners and investors

. Secured key revenue, marketing, technology and investment partners

. Created financial projections, budgets and project plans to ensure

appropriate resource allocations to strategic and tactical solutions

Cdigix - COO / CTO / CFO - Internet music & video for college student

entertainment & education 2002 - 2006

. Deployed service at over 75 leading universities while redesigning

product to include both education and entertainment oriented content

starting from the first customer

. Spearheaded new product and revenue streams including sales and

marketing programs for implementation

. Developed budgets and implemented changes to operations and product to

enable a savings of over 300% per university

. Operated redundant and fault tolerant hardware environments through

heterogeneous, clustered operating systems

. Deployed robust and resilient network infrastructures with caching

nationwide

. Outsourced project modules to Indonesia, Hong Kong and India

integrating with US personnel

. Provided vision for company and presentations for other executives,

board of directors, partners and investors

. Created financial projections, budgets and project plans to ensure

appropriate resource allocations to strategic and tactical solutions

. Built entire staff and managed them with goals, rewards, recognition

and by example

Qwest Digital Media - COO / CTO - Internet meetings & events for business &

entertainment 2001 - 2002

. Turned around the company to improve service delivery success rates by

over 60% in the first three months. Delivery success rates climbed

from 34%, to 98%, then to over 99.8% in the next 3 months, and then

finally to 99.999% in February, all while reducing staff levels

. Saved in excess of $3.6 million annualized and developed a culture of

results and accountability for over 250 people

. Directed a distributed broadcast media operation with studio and

editing facilities, data centers and staff in Nashville, Washington

D.C., Denver and Los Angeles.

. Worked with hardware, software and services vendors to design a new

network and systems architecture through building modules and buying

others for an integrated digital asset management system distributed

geographically

WarpRadio - COO / CTO / President - Internet radio distribution for

traditional radio stations 2000 -2001

. Revamped operations to reduce the average time to implement from 4

months to 1 resulting in an over 400% improvement in revenues while

reducing operating costs by 5%

. Built a technical support organization from scratch that supported

over 500 radio stations in every state of the US as well as Canada,

Europe and Australia

. Implemented robust and resilient network infrastructures connecting

all radio stations to listeners around the world

. Designed and implemented service metrics and a compensation plan to

reward excellence

RMI.NET -- CTO / VP & GM Technology & Operations - Internet service & CLEC

telephone company 1998 - 2000

. Redesigned and automated the entire infrastructure of the company,

while remaining at 32% under operating budget and using only 20% of

the planned capital budget. This resulted in a cash-flow savings of

over $2.5 million in the first year with a projection of several times

this in future years

. Partnered with hardware and software vendors to obtain over $35

million in vendor financing for the network and systems build-out

. Helped the company grow to over 100,000 customers and expanded from

a regional provider in Colorado to 11 additional western and mid-

western states.

. Managed redundant and fault tolerant hardware environments as a

telecommunications CLEC and an ISP

. Implemented Oracle, Portal and Clarify, CRM and ERP

. Coordinated customer and technical support organizations dispersed

throughout the country by implementing shared procedures enforced

through a common systems environment and distributed call center

Intergram, Inc. - CTO / VP- International FAX & integrated

telecommunications 1998 -1998

. Restructured operations in Europe, Hong Kong, Australia and the USA to

save an annualized $1.5 million in just 5 months, including service

delivery with customer and technical support

. Implemented corporate operations procedures worldwide with associated

service level goals and incentives

. Deployed redundant and fault tolerant hardware environments which

could operate stand-alone or in mesh through robust and resilient

network infrastructures

. Integrated, traditional, teleconferencing and FAX

telecommunications strategies

Williams Teleconferencing - CTO / VP - Audio & video conferencing with FAX

1995 - 1998

. Built the development and support group from 8 people to 53 as company

grew from $13 Million to $35 million

. Performed due diligence and integration of 3 acquisitions with a

combined value of over $1 billion, including the infrastructure

integration of an $800 million telecommunications system integrator

with over 200 branch offices in the US and Canada

. Implemented robust and resilient network infrastructures for

telecommunications, teleconferencing, video conferencing and bulk FAX

. Implemented Informix, and PeopleSoft, CRM and ERP with Vitria

middleware

. Developed a new corporate systems & data architecture to facilitate

these and future acquisitions and changes

. Reengineered 2 divisions and directed the change integration effort in

the USA, Canada and the UK

. Automated and managed an audio and video conferencing support center

with over 150 operators

MCI Consumer Markets -- Senior Manager MIS - Consumer Division 1994 --

1995

Cap Gemini America -- General Manager Consulting Operations 1992 -- 1993

Price Waterhouse -- Senior Manager Consulting -- Telecommunications

1990 -- 1992

Telcor - VP / Branch Manager Software Development 1987 -- 1990

Global Systems -- VP, Marketing, Sales & Operations 1986 -- 1987

Softsearch, Inc. (GE Energy Enterprises) -- VP, Marketing & Sales 1984 --

1986

CompuServe, Incorporated - Various Executive, Technical, Training, Sales &

Marketing Roles 1974 -- 1984

Education

Ohio University, Athens, Ohio -- BS Computer Science, BA Math & German --

Year abroad -- University of Salzburg, Austria

Southern Methodist University, Dallas, Texas -- MBA studies

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