Customer Service Sales

SHAWN COLLER

** *. ***** ****** *******, NJ ***** 609-***-**** *****.******@*****.***

TRAINING AND DEVELOPMENT/EMPLOYEE RELATIONS

Customer Service//Vendor Relations//Technical Training//Event Coordination //Human Resources

EDUCATION

Master of Science Degree, Industrial-Organizational Psychology Capella University, Minneapolis, MN

Attended: 2012-2014

GPA: 3.85

Bachelor of Arts Degree, Psychology Arcadia University, Glenside, PA

Attended: 2005-2009

SKILLS

Team building to achieve organizational goals

Training newly hired employees for maximum effectiveness

Exceptional communication and interpersonal skills

Identifying areas of organizational imperfections and collaborating with corporate management to implement

improvements.

Proficient in Microsoft Office (Excel, Word, PowerPoint, Publisher, Outlook, Access)

RESEARCH

Presented research at the 80th annual meeting of the Eastern Psychological Association in Pittsburgh, PA. The title of

the research paper was, 'The Relationship Between Impulsivity, Craving, and Reactivity to Smoking Across Conditions.'

Conducted a preliminary research study investigating authentic leadership, self-awareness, and the development of

strengths. The study was conducted during one of my final classes within my master’s degree program. The research

study will be built upon by the class professor with the intention of having the study published.

CAREER SUMMARY

Everfit Physical Therapy/Ivy Rehab Westampton, NJ

Patient Representative/ Head Physical Therapy Aide September 2009-Present

Assisting many patients per day/week with their exercise routines in order to achieve their therapy goals and to surpass the

expectations of their referring physician

Performing front desk activities including but not limited to: scheduling patients, accepting co-pays, verifying insurances,

conducting financial tracking to ensure all accounts are current, completing office repairs and maintenance, creating medical

records requests and ensuring payment and delivery of said requests

Over-seeing all aspects of typical daily operations and activities, supporting employees in multiple offices, maintaining pool

chemical levels

Managing the inventory of office and medical treatment supplies, developing training protocols, working with corporate

managers to continuously improve company protocols in order to increase employee productivity

Training newly hired employees to ensure that each employee is capable of performing the required tasks and that they

are cognizant of the responsibilities related to their position

Certapro Painters Abington, PA

Marketing/Sales Associate December 2009-May 2009

Conducted door to door sales, Assessed the condition of external paint

Gained prospective interest in the services of the company that included interior/exterior painting, cement repair, and drywall

repair

Novacare Rehabilitation Jenkintown, PA

Physical Therapy Internship February 2009-April 2009

Shadowed therapist during daily therapy interactions

Observed patients’ exercise routines, Managed inventory of therapy supplies

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