Customer Service Sales
Resume:
Emmanuel A. Williams
**** ***** **** ******* ( Hollywood, Fl 33020
***********@*****.*** ( 954-***-****
Summary of Qualifications
Skilful and dedicated Team Member with extensive experience in motivation,
planning and support of various activities.
* Excellent driving, safety, and attendance record.
* Proven record of completing all assigned task in time allotted.
* Extremely proficient with verbal diction.
* Effective in proof reading of various documents.
* Excellent oral and written communication skills.
* Mastered all Microsoft office programs (i.e. Word, Excel, Power Point,
and Outlook).
* Exception IBM Lotus skills.
* Able to lift up to 70 pounds efficiently.
* Able to type up to 40 WPM with 100% accuracy.
Professional Experience
LaVan & Neidenberg, P.A.- Plantation, Florida Jun. 2013 to Present
Accounts Receivable Specialist
Provided excellent legal representation and assistance for those seeking
Social Security and Veterans benefits, who has served clients in ten
states.
* Prepare and distribute invoices to bill clients or pay account
expenses.
* Verify accuracy of billing data and revise any errors.
* Mail, fax, or arrange for delivery of legal correspondence to clients,
Social Security Administration, and court officials.
* Meet with clients and other professions to discuss details of claims.
* Locate and monitor missing clients, using computers and a variety of
automated systems.
* Make photocopies of correspondence, documents, and other printed
matter.
* Reconcile or note and report discrepancies found in records.
* Create, maintain, and enter information into databases,.
* Sort and file correspondence, and perform miscellaneous clerical
duties such as answering inquiries via telephone and faxing requests.
* Receive, record, and bank money orders, checks, and card payments.
Access Financial- Plantation, Florida Nov. 2011 to May 2013
Debt Collector/Chat Specialist
Provided high-level Debt Collection support for White Hills Cash, a short-
term lender who has served over 1,000,000 satisfied customers.
* Arrange for debt repayment or establish repayment schedules, based on
customers' financial situations.
* Locate and notify customers of delinquent accounts by mail, telephone,
or live chat portal, e-mail to solicit payment.
* Advise customers of necessary actions and strategies for debt
repayment.
* Persuade customers to pay amounts due on credit accounts, damage
claims, or non-payable checks, or to return merchandise.
* Confer with customers by telephone or in person to determine reasons
for overdue payments and to review the terms of sales, service, or
credit contracts.
* Locate and monitor overdue accounts, using computers and a variety of
automated systems.
* Answer customer questions regarding problems with their accounts.
* Record information about financial status of customers and status of
collection efforts.
* Trace delinquent customers to new addresses by inquiring at post
offices, telephone companies, credit bureaus, or through the
questioning of neighbors.
* Sort and file correspondence, and perform miscellaneous clerical
duties such as answering correspondence and writing reports.
* Compare disputed merchandise with original requisitions and
information from invoices, and prepare invoices for returned goods.
* Obtain and examine all relevant information to assess validity of
complaints and to determine possible causes, such as extreme weather
conditions that could increase utility bills.
Educational Experience
Broward College - Pembroke Pines, Florida Jan. 2010 to Present
Associate's of Arts for Graphic Design
G.P.A.- 3.55
References
Byfield, Andrew, CEO, Andrew Byfield's Flooring
Clarke, Cenedra, Supervisor LaVan & Neidenberg, P.A.
Ceneas, Fallan, Department Lead, AIL
McGill, Taneshia, Supervisor, Access Financial
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